Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rec'd an estimate for painting my house from Al Baiter who owns Baiter Painting, ********************************************************************, ph ************. I signed an estimate and in the estimate it states the customer may cancel the project within three days of accepting the estimate by emailing us. I contacted him by phone and stated it does not show he is insured. He said he was. I asked him to put in this in the ************* refused. I asked him for a copy of his ************** became angry. I contacted him many times regarding insurance. He stated he would get the *** and bring it to me. Never happened. I contacted him again over the phone, he said the insurance company will email to me. I told him I never received it. I told him I would not go forward with anything until I receive a copy of insurance. We had several conversations regarding the insurance copy, at one point he told me to call his ins. company, ******* Ins. I told him I could not go forward without a copy of the ins. because he was going to spray paint my house but I live very close to my neighbor's house & didn't want overspray issues. This is why I want to see ***.6/18/24 Baiter called me to tell me he was coming tomorrow to power wash the house. I said no, I did not get a copy of his insurance. He told me he would push my date back on his schedule. Again, I told him I would not let him work on my house until I receive a copy of insurance.6/19/24 I was not at home, and he had a crew at my house. I immediately called him & told him we agreed he would not start work until I received the copy of insurance. He said I should have a copy by now. I checked my email again, even ***** *** do not. I told him I did not want my house painted and he said that's fine with him. I rec'd an invoice for $326.00 for contract cancellation. I went to the police to make a report. They called him but he didnt answer. He will not speak to me - only texts. Please help me with this scam of a business. I should not have to pay.

  Customer Answer

  Date: 06/21/2024

  6/20/24 I paid Mr. ******************** in cash of $326.00 in the presence of a policeman.  I asked him to sign a receipt that stated he is in receipt of payment in full, him & I would be released of all future claims.

  Before I met Mr. ******************** he sent me a copy of his insurance. I believe he had it all the time. But when I asked to see his insurance he became angry and treated me  rude ever since. I believe he had no intention of painting the exterior of house. What company doesn't give the customer what they ask for? What company hangs up on his customer? Mr. ********************** has no business practices.

  There is a report filed with the ***** ***************** when his crew showed up at my house on 6/19/24, without permission because I told Mr. ******************** - no -  the night before. The *** has all his information and I was told to contact them if I have any intimidation, property damage or retaliation from him or his crew.

   

  

  Business Response

  Date: 07/10/2024

  She signed a co10%tract and then backed out of it.  She had three days to back out and she didn't back out until after the three days.  I charged her the 10% down.