We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Zoo Animals

Regis Regal German Sheperds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Zoo Animals.

Complaints

This profile includes complaints for Regis Regal German Sheperds's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Regis Regal German Sheperds has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $2,500 to have my dog protection trained in 2021 ********************* got covid in the contract they are supposed to keep the dog and train it they never finished the training

      Business Response

      Date: 12/31/2022

      *********** purchased a female German Shepherd that included full comprehensive training. The full comprehensive training was completed. He then decided he wanted protection training put on his dog.we began the protection training every Saturday for 4 weeks. We than did the in-house protection training 3 seperate times which consisted of the dog staying at my facility for **** days to complete the protection training. After the dog was fully educated I informed *********** that when and or if the situation where to arise where he needed protection the dog would do exactly what she has been trained to do and protect. *********** advised me of 2 situations in which the dog responded appropriately. One of which a stranger tried to remove something from his car and the dog responded approximately. *********** has threatened to contact the BBB for 2 years for reasons I dont understand. I hope he feels better now that he has followed through on his threats which are devoid of the reality from the situation he is complaining about. I dont know what more *********** is looking for. Apparently he is looking for a killer dog that attacks everyone and everything. Im sorry ***********, I have been in business over 30 years and I offer lifetime guarantees on health and temperament. My dogs respond according to their owners needs, my dogs are discerning between good and bad people. Your dog has been fully trained not only in obedience, but also protection work.

      Customer Answer

      Date: 01/13/2023

       
      Complaint: 18616231

      I am rejecting this response because:

      I have just found the answer from Regis regal German Shepherd they are lying when I purchased the dog I paid her an additional $2,500 for protection training the dog was supposed to be kept at the kennel during that training the dog would never kept as the contract said I had to drive out there only to have the dog trained for 5 minutes she had never hit the sleeve she's never had someone come to the car and reacted she only had three sessions covid came along and they shut down she caught covid and had a rough recovery her husband had cancer so my dog never received the training they are nothing but liars everything in their answer is a lie her husband cannot train the dog because he had cancer she couldn't train the dog because she was recovering in ******* so this went on and on they took my $2,500 and never finished training the stuff that she said that the dog did was a lie none of it ever happened thank you ***********************

       

       



      Sincerely,

      ***********************

      Business Response

      Date: 01/13/2023

      He is absolutely incorrect. I have many clients that where present during this dogs training on saturdays. I used different training methods and products to advance his dogs protection work. I also have my staff members that worked with me and his dog when he dropped her off for her training.and that where not only present while teaching this dog during my saturday classes where i made sure that he was a priority, but used different training methods and equipment, I also have my staff of which assisted me in this dogs training when the owner dropped her off to stay with me. He brought her to me a total of 4 times for comprehensive training and protection work.. If this man is looking to have a dangerous dog he purchased from the wrong person. If a situation arises where this dog needs to protect him i guarantee that is exactly what will take place

    Regis Regal German Sheperds is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.