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Business Profile

Auto Rentals and Leasing

Budget Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Budget Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Budget Rental has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rental date 11/10 -11/13 Conf # *********** I was originally given an estimated amount for my rental of $282.00. Upon pickup of the rental vehicle, my credit card was charged $540.23. I assumed this amount included the $200 deposit which was stated at the pick-up desk when I checked in to pick up my rental vehicle. Once I returned the rental vehicle, my credit card was charged the full amount of $540.23. I contacted Budgets customer service. I spoke with a representative by the name of ******. Call ref # ******. I explained to him that I was being charged several additional fees including an upgrade, which I did not receive. My reservation was for a small SUV which is what I was given, I was then charged a fuel fee, which was incorrect as the vehicle was returned on a full tank. I was charged 34.99 loss damage waiver fee, which I was told would be removed since I did not approve nor agree to it. I told the young lady who checked me in that I was using my auto insurance along with my travel credit card insurance (which covers rental vehicles) and only agreed to the liability coverage under Budget. Per ******, he reviewed my rental agreement and told me that he would have these charges removed as they are not accurate. I was told my corrected balance would be $328.78. As of today, I am not being charged an additional $200 by Budget for a fee that no one can explain to me. Even more confusing is that my credit card shows a credit from Budget of $138.61. So according to my calculations, my three-day rental of a small SUV is now costing me a total of $601.62. The vehicle was returned in the same condition as when I took possession of it.

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