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Business Profile

Chinese Food

China King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chinese Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Chinese food at 818pm and was told would be here in 45mins. Called again around 930 was told driver was in my area. Called again at 947 was told again driver was in my area and they would call me back or have the driver call(never did) Called again at 957 just before they closed was told again would call back needed to find driver. 1030 still no call back so called again this time told my card was never processed and order was never made even though the charge had already hit my bank account. Was told it would just show pending and would go away in 1-2business days. 2 days later the charge posted to my account so I called again and they still claimed they were never paid and can't do anything to contact my bank. Were able to confirm what my entire order was but offered 0 compensation or help just referred me elsewhere to wait longer on a refund from doing business with then on Aug 21st. I've been a loyal customer for over 4yrs at that location and will NEVER go back

China King is NOT a BBB Accredited Business.

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