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Business Profile

Dentist

Renken Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Dental work performed and they mistakenly charged me under my old ***** Dental insurance instead of the new ***** Insurance plan. The was a several hundred-dollar variance. This happened late last summer. They were holding the credit to apply to future visits. Since that I have had my teeth cleaned but have never received an EOB from ***** Dental.

    I have called Renken at least four times within the last three weeks, each time being promised a call back. Supposedly today it was escalated to a lead to call me back. When I called today, I requested to speak to a supervisor.

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.atment/procedure. Called Hwy 29 3
    times Dec 12: timed out, leave info will call in 24-48 business hours, at 8
    hrs/day is 3-8 calendar days. Called ******** **, timed out, drove to office, explained
    all of above, wanted to cancel May appointment, could not find my name or
    appointment. 2 phone messages before I got home, second from *** ** ******* ****** $0 balance, called, timed out, called again to see if had appointment
    there in May, no, obviously was not made at either office by *** ** on Nov 29.

    Business Response

    Date: 12/29/2022

    Thank you for your review and feedback. We are sorry to hear you were unsatisfied with some of your interaction with our office. We strive to provide an exceptional experience to all patients, and we will review the systems behind your experience. Thank you for reaching out.

Renken Dentistry is NOT a BBB Accredited Business.

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