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Business Profile

Propane

Hicks Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is charging excessive late fees! I just paid this company three weeks ago and had a balance of 117.00. There website or online pay was down for several days! I just went to pay off my balance. Discovered the pay off balance was jacked up 30.00. Couldn’t believe my new balance was 147. 77 plus a debit card fee total payoff was 150.52. This isn’t the first time this company has charged excessive late fees and other fees and I know I’m not the only customer they’re doing this too!! They are ripping us consumers off, and it needs to stop! And if the BBB can’t do anything. I will get a hold of the commerce commission tired of having a 500 propane bill and then it ends up being 700 or 800 the time I get it paid off thank you very much.
    ***** * *****

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a hicks gas customer for several years and awesome at first. Then **** ran the store. He allowed my family to sit in a freezing home while laughing at us due to pressure being too low, we had someone here that made him come see in person it was too low preventing our furnace to fire during below zero cold spell. Fast forward a couple years and they showed up to our house in March threatening to remove our tank with propane in it accusing us of filling it with another companies' gas. I was appalled and felt violated. They made us pay COD and wanted us to leave "blank checks" for them to fill out. In Feb. 2023 we switched to a new company. Now I have been calling the Spfld store to get the hazardous, abandoned propane tank out of my yard. I was put on a "list". 2 weeks ago we had a trespasser come onto the property trying to either steal propane, or they thought we had anhydrous tanks since they had been spraying the fields around us. This occurred during the day right before my little girls came home from school off the bus. I'm thankful they didn't encounter this criminal, but now I fear they will return. I called hicks the day of the occurrence expressing my concerns and still haven't heard anything. Last week I called the Lincoln office I was put in touch with ***** ***** who said he would contact ****( the manager that used to run Spfld store and the one that treated us poorly). Today I called Bloomington spoke to ***** who said he would again talk to **** about getting this tank picked up. I pleaded with them that this is an emergency and it needs to be worked in, but fear with **** in control this will not happen as he has never had concern for the safety and wellbeing of my family. They refused to give me ****'s bosses name walking me in circles saying they would have them contact me, then after explaining the safety concerns I was given his name, but no one knows his number or location. It takes 30 min for ems to get here if something bad happens.

  • Initial Complaint

    Date:08/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were happy Hicks Gas customers for years. We started out 2022 with a CREDIT of $15 on my account.

    We had our tank fill 1/25/2022 and paid the driver directly, receiving the 'early pay' 15% discount from him. The local office was closed so my check was not picked up for weeks. I called and spoke to someone at the Decatur office twice to see if my check had been received but was told someone from corporate had to pick checks up.
    After nearly a month my check (and driver's receipt) were received and the full amount on the bill was entered into the computer system, NOT the adjusted amount of the 15% early pay discount. They also neglected to credit the check to the account and we started receiving bills for the full amount plus late fees.
    I called several times, finally speaking to a male representative. I sent copies of my cleared check, a copy of the "PAID" receipt from the driver and dates of earlier calls. None of this was helpful with bill resolution.
    I finally resorted to the BBB where I left a complaint. Shortly thereafter the company removed most of the bill amount but has still not resolved this issue entirely. Recently we received a bill for "unpaid finances charges" in the amount of $28.20. For what? We don't owe anything and haven't.
    If all was correct with this company's balance sheet we would still have the same credit on the account of 15$ where we began over eight months ago.
    Based on our experience this year I absolutely can not recommend this company to anyone. We will be looking for a new provider.

    Customer Answer

    Date: 08/29/2022

    Name completed. Please send complaint to company

    Customer Answer

    Date: 08/30/2022

    ******, I sent this in yesterday. First name is *******

    Thank you

Hicks Gas is NOT a BBB Accredited Business.

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