We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Gander Rv Camper and Outdoors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our camper sustained storm damage in Mar 2023 and was brought to Camping World to fix and our insurance company covered the repair. Trailer was brought home in early May and sat due to my military obligations. Upon inspection upon my return in July, we noticed peeling and lifting of caulk or holes in the caulk. There were also places where the caulk was splitting and excess sealant running down the sides of the trailer that was not cleaned off.

    Jul 2023 - We contacted Camping World about this and they had us bring the trailer back in on July 15th to fix. When we finally got a hold of their service department to find out the trailer was "ready", my husband went out to pick it up on the 22nd. He inspected the roof with one of their service managers and found extremely sub-par work and more repairs were now needed due to the previous poor repair work. We were then told that the entire roof would be redone (2nd replacement) and given a 3-4 week time.
    Aug 2023 - Due to lack of communication, I reached out on Aug 17 to inquire ask the status of our trailer. We were called later that day to let him know the trailer was again "ready" were able to get out there on Sept 1 to inspect again.

    Sept 2023 - Went to Camping World to inspect. The repair work was subpar again due to black silicone or caulk running down the sides of our white camper roof. No effort was made to clean any of the residual caulk off the sides, managed to bend our ladder brackets & left more holes and splits in the caulk on top of the roof. Even the service guy and service manager agreed the work was extremely sub-par. The service manager told us that they would put a new roof (3rd replacement roof) on and would keep in touch with us.
    Oct 2023 - I sent an email the other day because, again we have heard nothing in 6 weeks, about the status. We are awaiting a reply back as of now.

    The trailer has not been in our possession since Jul 2023 and have paid over $2500 in loan/insurance payments.

Gander Rv Camper and Outdoors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.