We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Asbestos Removal

The Grout Medic of Fox Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asbestos Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired grout medic of fox valley to clean my tile, remove mold, remove caulk and recaulk. This took place on July 5 2024. After the employee was finished, I noticed issues right away. I emailed them within minutes of the employee leaving. There were scratches throughout all my tile where it was clear something abrasive was used, caulk missing in some areas, mold around the door that was never cleaned, and caulk put on top of caulk around the shower drain. They stated they would send someone out to resolve. I contacted the office on July 15 for the status. Office lady stated they are short staff this week. The appointment was then schedule on Monday July 22nd at 4pm. I explained before this though that I would like a contractor that does stone repairs to come to the home first. ***** from grout medic stated they do not do stone repairs. 11:51 in a text I told him to feel free to come as my contractor already came. ***** then sent me another message that he would come Tuesday July 23rd 4:30-5:00. Before ***** came I asked him as a homeowner what is the resolution process before you come into my house? I asked this because ***** from grout medic stated they cant fix tile. So I plan out my work schedule again to be around the house. 5:15 pm roles around and still no one shows up. I called ***** and he became again combative with me. I provided so many photos of the damage within minutes of the guy leaving. The owner ***** constantly say I need to see it yet he no shows for appointments. I feel extremely uncomfortable with the belittling, lack of respect ,and care for my time. I have requested it be sent to his liability insurance and he hung on me. This has been this way since July 5th with no resolution. My shower is 3 years old and I would like it to pre loss condition.

The Grout Medic of Fox Valley is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.