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Business Profile

Tire Dealers

Anthem Off Road Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered tires from Anthem and paid for expedited shipping. Total value of a little under $2200.00. March 31st I processed my order for tires and paid expedited shipping to have them delivered by April 4th. I received a notification that my order was being processed WITH expedited shipping. I then got a notification that my tires had shipped and were picked up on April 3rd. In the notification it stated standard shipping. This was the first issue. Then several days later the tires were finally delivered 4/10 and left at the bottom of my driveway. No signature required on a purchase of over $2000. When I got home, the tires were NOT there and I reported it to Anthem and asked them to cancel the order as I did not want to pay for merchandise that I didnt receive. They offered to refund me $200 for the expedited shipment cost as well as another $100 on April 13th. I explained that I was okay with the refund and it has now been 2 weeks. I was then billed another installment on the payment plan and I reached out again requesting that they cancel the order. They stated that they will not cancel the order due to having a photo of the delivered items and to contact local police regarding the stolen items. At this point I am now paying for tires that were never received and have had no resolution to the issue. When I contacted the police department they stated that I could file a report but that it wouldnt guarantee they would be able to find the stolen items as none of our neighbors have cameras or any way of tracking the items. Im extremely upset and want a refund of the amount I paid for expedited shipping as well as the additional $250 that I was charged for not getting the product.

    Business Response

    Date: 05/09/2023

    We are currently in the process of reviewing this matter to determine further assistance.  Given that the carrier confirmed a picture of the pallet upon delivery, it makes this situation a bit more precarious.  We have our team reviewing a course of action and will reach out upon a final decision.  Thank you.

    Customer Answer

    Date: 05/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and still want the refund that was promised to me by a representative through email correspondence previously. They stated a refund of an additional $100 for the inconvenience was to be sent and it has been 2 weeks now. Additionally, I want the payments to be cancelled going further. I refuse to pay for something that was not received. 

    Sincerely,

    ***************************

Anthem Off Road Wheels is NOT a BBB Accredited Business.

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