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Business Profile

Pizza

Little Caesars Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20th, 2024 i ordered a hawaiian pizza with wings, sauce, and the new pepperoni cups through the app online. I proceeded to pick up my order at the time that they told me to in the app and the business refused to give me the order that i paid for. when i arrived the cashier was completely unhelpful and repeatedly told me that they didn't receive the order, which was a blatant lie because i showed him my receipt for it. I had to starve for 2 days because i used my last $20 on it. They refused to give my money back and customer service has left me high and dry with no response even after i had the situation escalated to their claims department. All i wanted was my money back from an order that wasn't given to me and i've never had such a disgusting lack of customers support and communication from a business ever in my life. This isn't even the first time something like this has happened at this location, some of my friends have gone through the exact same scenario as i did and it's completely unacceptable. Something needs to be done about it.

Little Caesars Pizza is NOT a BBB Accredited Business.

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