We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Shavers

Wahl Clipper Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Shavers.

Complaints

This profile includes complaints for Wahl Clipper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wahl Clipper Corporation has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bait and Switch on pricing and poor customer service!The website allowed me to use 50% off promo code 2/22 and I placed 2 separate orders. Didn't receive any shipping confirmations after waiting 2 weeks!I reached out to customer service on 3/7 and was informed the website had some "technical" issues and I would not be receiving my orders. While upset about the delay and lack of communication, I was still willing to place another order but the rep informed me that I can get only 10% off, not the original discount I was supposed to receive. So essentially I'm paying 40% more for a tech issue that was not my fault? Doesn't seem very fair and I'm really surprised and disappointed at the level of customer service this company has.

      Business Response

      Date: 03/27/2023

      We regret the poor experience this individual had with our website.  Wahl Clipper Corporation did not advertise a 50% off promotional discount code, nor did we advertise 50% off discounted prices on our website or any other website.  Rather, an unknown third party discovered a flaw in our system and posted an unauthorized code on a coupon-sharing website with which we have no affiliation.  Our e-commerce system processed the unauthorized discount code erroneously.  When the error was discovered, we cancelled the order and refunded the customers money.  We did not engage in false advertising and had no intent to deceive.  As a courtesy, we offered the customer whose order was cancelled a 10% discount.  We cannot provide the customer the desired remedy of fulfilling the orders that applied an invalid code and resulted in pricing errors.

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past three years, purchased at least three **** Peanut Clippers and one replacement blade. Unfortunately, the clippers dont cut close like they use to many years ago. Contacted **** to file a complaint:concern and was blown off by *****************

      Business Response

      Date: 12/12/2022

      We can send out a replacement unit. But unfortunately it will cut very similar to the units that were recently purchased. The changes were made based on customer response to the closeness of cut. 

      Customer Answer

      Date: 12/12/2022

       
      Complaint: 18515157

      I am rejecting this response because the Business was obviously aware of the change they made to the item.  And, after purchasing several and a replacement blade, I would now prefer to be reimbursed $95.39, at a minimum.


      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a **** Deluxe Premium Haircutting and Touch-up Kit (*******), part number 94601-5501, from ****** on April 2018, and the corded clipper stop working fee month ago. I took it back to ****** for return, ****** told me to contact **** corporation for replacement first, since it is still under its 5-year warranty. I called the **** customer service today, the representative insist me to mail it to them under my own cost and has not promised it will be replaced or not. She also said if its okay you can just return it to ******. The customer support is awful and I dont think I should pay anything to mail it back since it is product defect, and the whole kit is just about $23 and not worthy to pay $15 to ship it back to you and not knowing the outcome. I want **** Corporation to sent me a replacement of the corded clipper in the Deluxe Premium Haircutting and Touch-up Kit to my address. I can mail the malfunction corded clipper back to you if you send me a prepaid return label. Thank you!

      Business Response

      Date: 11/28/2022

      Sorry to hear about the issue you are have with your **** clipper. We would be happy to provide you a return label to get the product back. We try to repair all products that come in for service before replacing them which is why the representative could give you an answer as to it being replaced or not. In this case we will send you a label to get your unit back and replace it. The label will come though email from **** Sorry for the inconvenience. 

      Customer Answer

      Date: 11/30/2022

       
      Complaint: 18437111

      I am rejecting this response because: I am actually Will moving to another state in december next month. I am afraid if you receive the return defect product and then mail a new one for me I will no longer be here to receive it anymore. Do you have any other suggestion for handling this case? Thank you! 

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/24/22 I placed an order (Order #**********) for hair clippers in the amount of $125.78 total. I never received the package. I contacted **** customer service and they were less than helpful. I was placed on hold several times by the phone representative and finally said that someone would be reaching out to me regarding this issue. I received an email on 08/04/22 stating there was nothing they could do regarding this lost/stolen package. They said once the shop out the package, their liability ends. They referred me to *** who in turn referred me back to the shipper (****). This company did not stand behind me as their customer. Now I am out the $125.78. This is no way to treat a long-time customer. We own two salons and use **** ***********************. I will be changing over to Oster as our preferred brand for tools immediately based upon principal.

      Business Response

      Date: 12/12/2024

      The customer received a charge Back to his card for the disputed amount.

      Customer Answer

      Date: 12/12/2024

       
      Complaint: 17671247

      I am rejecting this response because:
      I did not receive a refund for this order. I initiated a dispute with my credit card issuer as **** refused to refund me. Then the issuer reinstated the charge. I had to pay for this item I never received. **** was less than helpful with me. 
      Sincerely,

      ******* *******

      Business Response

      Date: 12/16/2024

      We have further reviewed this matter and the last transaction that we have is on 8/8/2024 that was a charge back (refund) to the card for the full amount. There was only 1 preauthorization to the card for funds verification which then changes to a charge when the product ships which is the point the funds change hands. There is then a charge back (refund) to the card for the full amount which returns the funds back to the card.  There is no further transactions showing the card reissued the to ****. 

      Customer Answer

      Date: 12/27/2024

      Complaint: 17671247

      I am rejecting this response because: The merchant is wrong there. My purchase was made on 07/24/22 for $125.78 and was never refunded. They refused my refund even though I never received my shipment. 

      Sincerely,

      ******* *******

      Business Response

      Date: 01/07/2025

      We have attached the chargeback confirmation for the transaction in question indicating through our provider it has be credited back to  the the card for the full amount of ****** on 8/8/22. If your card provider is trying to still put the charge through that will have to be addressed through them.

    Wahl Clipper Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.