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Business Profile

Major Appliance Dealers

Knie Appliance & TV, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Knie Appliance & TV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Knie Appliance & TV, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had been talking to a sales person at **** about purchasing a sectional. Found one on ****** ******** Emailed link to sales to have it ordered. (10/14/2024) Throughly reviewed ****** return policy prior to ordering. Received sectional Thursday 10/31/2024. Not satisfied with the sectional. Contacted sales via **** on 11/1/2024. Sales person said the sectional was unable to be returned. This goes against the ****** 30 day satisfaction guarantee. Further reviewed sales receipt and there is no language about sale being final and unreturnable. I am requesting that the store honor the ****** return policy as the store did not provide any other return policy to me. And return the sectional for full refund.

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09-18-2024

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase November 2021 We purchased couch, loveseat, 2 end tables, coffee table and extended warranty. The couch was leaning/bending and a tear in the cushion. Service Call September 2022 Said needed to order the part will come back and fix. Service man(******* very rude and somewhat aggressive posture when asking questions. ) it upset him and he slammed my door. ***** said they ordered the part October 1, 2022.Numerous phone calls with no answers when it will be fixed. Still paying on merchandise and tear/bend getting worse even though we are not using that side.My husband stopped in 2 weeks ago and was told we could have the floor model but it is bending like ours is. Said that is a common problem( we were never made aware of) Said they would call us that following Monday and let us know an ETA.Fast forward to today. I called because we still never had a follow up call. I spoke to *****( would not give last name, as he advised he didnt have too) who advised he has not heard back from the company so he does not have an ETA and that this is an ongoing problem with English furniture to back order parts and we should be grateful the couch still works. We again were never told this company constantly back orders products. We bought this furniture because we were told this is one of the only ones they could constantly have in stock because of Covid and supplies being limited. I asked for a phone number for the company and ***** said they dont call they email. I said so you are unable to give me a phone number so I can call as the consumer? He then gave me a number that I called and left a message but didnt seem like a corporate number and had to leave a message on a voicemail. We bought this furniture with the understanding that #1 it was in stock and if issues arose they would be fixed in a timely manner. We are paying for broken furniture with no expected ETA and treated as if we shouldnt be upset about this.

    Knie Appliance & TV, Inc. is NOT a BBB Accredited Business.

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