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Business Profile

Online Retailer

Terror Threads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Terror Threads's headquarters and its corporate-owned locations. To view all corporate locations, see

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Terror Threads has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 of the same shirts only received 1 and paid for 2 emailed back and forth they are out of stock and will not refund my money only want to give store credit and now nobody is returning my emails i want my money back

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in regards to an order that I placed with terrorthreads.com over a month ago. I pre-ordered a shirt. I waited and waited for the company to contact me about when the shirt was shipping only to get rude email replies. Then the shirt was supposed to have been shipped. Then I waited and waited again. Only to receive nothing. I was done waiting I just wanted a full refund credited back to my original payment method. I sent the company at least 10 to 12 emails telling them that I still had not received my shirt and I was tired of waiting and wanted a full refund. They never responded to any of my emails at all. Then I went to there ******* page and posted a message saying your company needs to send me a direct message about my order before the problem escalates. They immediately blocked me from there ******* page. I knew I had been scammed. They didn't want me exposing there scamming ways on ******* for the whole world to see. I researched this company online and found out that hundreds of people have been scammed by the company. This needs to stop. They need to quit ripping people out of there hard earned money as myself. Someone needs to step in and shut this company down. I want my money fully refunded to my original payment method immediately. Also I pray that no other person falls victim to this fraudulent company.

    Terror Threads is NOT a BBB Accredited Business.

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