Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Countryside Roofing to get an estimate on a temporary tarp for my weather damaged roof on Thursday September 28th. I was quoted $450.00 and was told that the representative would meet with me at my home on Monday October 2nd at 4PM. On Friday September 28th I arrived home at approximately 12:30PM to find a poorly installed patch on my roof and the company's van in my alley... I went up to the vehicle to ask what was going on and was told by the installer that his work order was to install a tarp today. I told him that I did not agree to this, and no one should be on my property while I was not home.After the installer left, I received a scathing phone call by someone else saying that they were calling from Countryside Roofing and that they would report me to collections if I did not pay the invoice. Since I did not agree to this service, I would not be paying for it. I IMMEDIATELY started to receive harassing phone calls from a collection company. I never signed a contract with this company. I never received an invoice.Countryside roofing trespassed on my property, performed a service that I did not agree to, and is now harassing me to pay an invoice that they have not generated because no agreement or contract was ever made.

  

  Business Response

  Date: 10/10/2023

  Hi, 

  ************** called our office to request a service, we told him we can tarp it next week. However, ************** insisted that we come out and do emergency repair the next day and he agreed to the quoted price of $450. We have a recording of this entire conversation and we can provide that if necessary. We were able to make arrangements and tarp the roof in 24 hours as requested by him, all of this again is on a recorded line. ************** knew that we are doing the repair and after we were finished he came out and said he does not want it anymore because his other roofer who originally he told us does not want to help him is going to help now. The reason for the emergency tarp was because ************** was having issues with his contractor who took out shingles to file insurance claim. Our meeting on Monday October 2nd was to provide estimate on replacing the entire roof and confirm if there is in fact damage. We have billed him $450 as we provided the service requested. Again, all of this is on a recorded line, would be happy to provide anytime. Thank you!