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Business Profile

Animal Hospitals

Equine Vet Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

This profile includes complaints for Equine Vet Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Equine Vet Service has 2 locations, listed below.

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    • Equine Vet Service

      6132 Harlem Av Summit, IL 60501

    • Equine Vet Service

      6132 S Harlem Ave Summit Argo, IL 60501-1694

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23rd, I took my dog Koda to be checked by the doctor. He had been throwing up all day on Sunday and we were worried. The vet then did some tests and said he had liver damage. They said they would have to give him treatment everyday for the next 7 days. They told me he would be ok as long as we brought him in everyday. As the days passed, he remained Ill and would even vomit after the treatment. I informed the people at the register, since the actual vet never came out to answer my questions. They would say its normal and not give me any more information. On his 5th day of treatment they took out more blood and told us they was slightly better and his liver had not worsen but that we did have to keep force feeding him. That in return, to bring him in for 10 more days of treatment. That same night he died. He was just too weak and not once did the actually vet come out when I voiced my concerns. After his passing we asked for a second opinion and they said our dog needed to be hospitalized. Not once did they mention about being hospitalized or to take him to a different facility.

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