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Business Profile

Major Appliance Services

New Scratch & Dent Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for New Scratch & Dent Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Scratch & Dent Appliances has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a washer and dry and the washer and dryer did not work, they sent another set and then that set did not work. They needed a part, but they did not want to replace the part because it would cost $250.00. *** continued to lie stating that they would come out, but they never arrived. I recorded the conversation that I had with the technician that was called for the repairs. I called *** and asked him why he would lie about having the part when in fact he did not have the part. *** then states that I purchased this, and it is my problem now. I paid $750.00 for both the washer and dryer. I would like my money back.

    • Initial Complaint

      Date:09/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dryer from them. when they delivered the dryer my husband saw that the top part of the dryer come off. So, they hooked the dryer up and they turned on and it worked, but when I used it for the first time I was able to dry one load of clothes. When I tried again it would not work. I called the business the next day my husband spoke to a lady and she stated that she would send someone out next week to look at the dryer. My husband requested a refund and to return our old dryer. The lady stated that there is no refund and that she would send someone out to look at the dryer. My husband informed the lady of what he had seen when the dryer was delivered about the top of the dryer coming off. The also stated that she would not be able to give our old dryer back and that there are a lot of people that are having refrigerator issue and their issue are high priority. The lady names is *****. She stated that she would send someone out yesterday but no one showed up. We called and asked was anyone coming to repair the dryer and ***** stated no. I would a refund in the amount $250.00.

    New Scratch & Dent Appliances is NOT a BBB Accredited Business.

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