Complaints

This profile includes complaints for Performance Eye Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Performance Eye Care, LLC has 4 locations, listed below.

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  Performance Eye Care, LLC

  4111 N Illinois St Swansea, IL 62226-7609

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  Performance Eye Care, LLC

  2865 Homer Adams Pkwy Alton, IL 62002-4856

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  Performance Eye Care, LLC

  465 N New Ballas Rd Creve Coeur, MO 63141

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  Performance Eye Care, LLC

  9973 Manchester Rd Kirkwood, MO 63122-1915

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm unsure of the date but in July of 2024 I ordered glasses with this place. At the time I was an employee and purchased it under a pair of glasses I was entitled to with my job position. Per every order regarding patient or employee you get a 1 year unconditional warranty for the ***** and lenses. I have not been employed with them since November of 2024. On 6/19/25, o reached out through 5heir text messaging system requesting a new pair of glasses under my warranty since the lenses were scratched abd frame was damaged. At first I was notified that the order will be completed. But a ****** while later I received a message stating the CEO, *** *******, denied my replacement pair. Even though I am entitled per the warranty with their company. And since I worked for this company, I know with the frame representative it would be no cost to the company with a replacement as long as they have the damaged frame to send back. I also knoe the lab that makes the lenses provide a 1-2 year warranty on their lenses. So other than just being an ex employee,im not sure why I cannot get my replacement glasses when it costs nothing to the company.

  Business Response

  Date: 06/19/2025

  *******,

  Thank you for reaching out. My name is ******, and I am the Chief Operating Officer of Performance Eyecare. I wanted to respond directly to your concerns regarding the eyewear you received while employed with our organization.
  In July 2024, you received a pair of glasses at no cost to you under our internal employee benefits program. This benefit, including any associated warranties, is tied directly to active employment status. As outlined in our internal policy, employee benefits conclude at the time of termination. This includes not only eyewear coverage but also other employment-related perks such as health insurance, paid time off, and access to employee pricing or warranty support.
  The one-year unconditional warranty you referenced is part of our retail warranty program, which applies exclusively to patient purchases. Glasses received under employee benefits are not considered retail purchases and are not eligible for post-employment warranty services. While we understand your note regarding vendor coverage and replacement costs, our decision is not based on expense. It is based on eligibility and ensuring our policies are applied consistently to all current and former employees. 
  
  If you have additional questions or would like to discuss this matter further, you are welcome to contact me directly at ************************************************************.

  Thank you, 

  ****** *******, COO 

  Customer Answer

  Date: 06/20/2025

  Complaint: 23492509
  
  Per the Handbook and my offer letter I'veattached, nowhere does it state a warranty would be voided if I'm no longer employed there. I am entitled to a warranty like everyone else.
  
  
  
  Sincerely,
  
  *****************************