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Business Profile

Pest Control Services

Pointe Pest Control
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pointe Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pointe Pest Control has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pest Shield was going to charge more to cancel than to continue services. I continued and asked for them to NOT do the exterior. I missed the email responding saying they would do what the contract started and continue doing exteriors and everything. Their email says 6-10 inches out but as you can see in the picture my planters were MUCH farther out and there was NO REASON TO IGNORE MY REQUEST TO NOT DO the exterior!! How does that even hurt their business? Don't spray my exterior with chemicals! I want my organics replaces and I want Pest Shield to end the serving of our address. There were even granules put IN OUR BABY'S water table!! She ate the herbs like she usually does and only then did I see they hit them with chemicals!! Feels very targeted given the location of over 7 feet away when there was NO reason!

      Business Response

      Date: 09/13/2023

      Hi ******
      It was very nice speaking with you today.

      Again, I truly apologize for the misunderstanding as discussed on the phone this morning. I truly want the best for our clients, their safety, and to always be transparent about our services we provide.

      I have cancelled the services effective immediately and your September invoice has been voided and no additional charges for cancellation will be invoked.

      Again, I do apologize and wish you and your family the best.

      Thank you,
      ******* ********

    Pointe Pest Control is BBB Accredited.

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