Complaints
This profile includes complaints for Pointe Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently bought a house in ******** (around 9-12 months ago). I received a letter in the mail from Pointe Pest Control stating that I could re-subscribe to their termite services if I paid a $430 charge and that service would continue starting April 2025. However, I didn't want that service and I never accepted their offer nor responded.They have never come to my house to replace their termite traps or spray for **************, though, I received a letter from A.R.M debt collection agency saying I owe Pointe Pest Control $430 of for a service I don't want and never received.
Business Response
Date: 07/07/2025
Apologies for the collection notice, if you had let us know you did not want to continue service we would have removed the Sentricon System and cancelled service, the amount of the renewal has been credited and the service has been cancelled.
Thank you,
***** ********
Pointe Pest Control
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I hired the business to spray for ********* ants, I expected them to spray in the ground but instead they sprayed above the ground, which did not help. I notice there was a $95 charge on my account so I called the business to see why was I charged this amount, and I was told that they had come out to spray again. I then told the *** that I thought I was done with them, and also informed them not to return, because their service did not help with the issue.Business Response
Date: 05/19/2025
Mr. **** had our reoccurring quarterly residential service for his home starting August 2023, we performed his regular quarterly service on 2/24/2025.We notified the customer provided contact phone number and email on 2/12/2025 and on again on 2/18/2025. Mr. **** stated he did not receive the notifications due to changing his phone number. We offered to come back out for treatment of the ********* ants but he cancelled service instead. I went ahead and refunded Mr. ****** $95.00 to the credit card we charged 2/25/25 for his completed service today- 5/19/2025 emailed and mailed him the receipt.
Thank you,
***** ********
Pointe Pest Control
Initial Complaint
Date:09/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pest Shield was going to charge more to cancel than to continue services. I continued and asked for them to NOT do the exterior. I missed the email responding saying they would do what the contract started and continue doing exteriors and everything.
Their email says 6-10 inches out but as you can see in the picture my planters were MUCH farther out and there was NO REASON TO IGNORE MY REQUEST TO NOT DO the exterior!! How does that even hurt their business? Don't spray my exterior with chemicals!
I want my organics replaces and I want Pest Shield to end the serving of our address.
There were even granules put IN OUR BABY'S water table!! She ate the herbs like she usually does and only then did I see they hit them with chemicals!! Feels very targeted given the location of over 7 feet away when there was NO reason!Business Response
Date: 09/13/2023
Hi ******
It was very nice speaking with you today.
Again, I truly apologize for the misunderstanding as
discussed on the phone this morning. I truly want the best for our clients,
their safety, and to always be transparent about our services we provide.
I have cancelled the services effective immediately and your
September invoice has been voided and no additional charges for cancellation
will be invoked.
Again, I do apologize and wish you and your family the best.
Thank you,
******* ********
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