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Business Profile

Chiropractors D.C.

Olympia Chiropractics and Physical Therapy-Sycamore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August through October 2021 I visited this ******************** I offered and they accepted my *** student insurance, and I paid the amount of money they asked for at the time of service. Subsequently, as we discovered later, the office failed to file claim with my insurance for at least 6 months - well after I graduated and left town. As such, I never received a statement, or Explanation of Benefits stating that I owed them money. I had no way of knowing the amount of money the office would later charge, and continued making the requested copayments. On or about Summer of 2022, we began receiving statements by mail that I owe the office $682.41. We spoke repeatedly with the office to get clarification, and the billing person admitted that their billing 'is in chaos' and that the previous person was no longer with the office. On 11/14/22 or thereabout, I received an email from a collection agent. This referral to collections is full of errors, and is little more than a continuation of the fraud and deceptive business practice by Olympia Chiropractic / dba ********************** taking advantage of a young college student.

Olympia Chiropractics and Physical Therapy-Sycamore is NOT a BBB Accredited Business.

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