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Business Profile

General Contractor

Plumbwerk, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one of their faucets from ******** After install the faucet was leaking internally. I contacted them directly instead of returning it to the store as that was what the instructions said to do. They sent me a new cartridge thinking that would solve the leak. It did not. I've put in over 4 hours on this project and still have a leaky faucet. Their solution is to send me yet another faucet of the same model. That is not good enough. I looked online and it appears that other ******* buyers are the same faucet have the same problem. I want to be compensated for my time and energy into this project.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since April 9, 2024, I have made eight attempts to contact them via phone and email, leaving messages to contact me regarding my ********* faucet that was malfunctioning, and what I had to do have the Lifetime Warranty satisfied.They did not respond to any of my phone calls. I did receive an automated e-mail that they received my e-mail stating:"This email is to confirm to you that we have received your service request and that we will be reviewing the request very soon. Thank you for counting on House Simple Products for all of your home design needs.House ***************************** ** ************** www.housesimpleproducts.com"Consequently, I purchased my defective faucet with an identical replacement, purchased at Amazon for $45.60.Because I feel that they will never respond, I would appreciate your intervening.

    Business Response

    Date: 06/20/2024

    Hello,

        As a company we are committed to our customer's satisfaction and stand by our product. 

    It seems that the original emails and calls were not done or sent to our company, therefore we were never able to contact Mr. *********************** directly or respond to his concerns. 

    Please be advised that, since receiving the email from BBB we have reached out to ******************** a few times but have not yet received a response from him as to how we can remedy his situation. 

     

    Please notate this is our correct email address and this is where we address any open issues.

    Please see emails below:

    From: ********************************** <**********************************>
    Sent: Wednesday, June 19, 2024 10:30 AM
    To: ********************
    Cc: **********************************
    Subject: Re: Resolution of Complaint Regarding Faucet ********

    Hello Chaplain,


    I hope this email finds you well. 
    I wanted to follow up if you have had the opportunity to read the email we sent on June 15, 2024, regarding the issue you are facing with our faucet product. It appears that we haven't received your response. We are committed to resolving the issue to your satisfaction. 

    Please reply to this email if you still need our assistance,or kindly let us know if the issue has been resolved.

    We look forward to hearing back from you.


    Thanks 
    Plumbwerk ***
    ************
    www.wassermanfaucets.com

    On 06/15/2024 1:24 AM WIB ********************************** <**********************************> wrote:


    Hello ********,


    I hope this email finds you well. We have received your complaint notification regarding faucet ********, and we are committed to resolving the issue to your satisfaction. 

    To better understand the situation and provide you with the appropriate assistance, we kindly request that you provide us with a detailed explanation of the issue you are experiencing with the faucet. Your insights will help us identify the root cause and work towards a resolution that meets your expectations. 

    Please reply to this email directly so that we can further assist you.

    We look forward to hearing back from you.


    Thanks 
    Plumbwerk ***
    ************
    www.wassermanfaucets.com

     

     

Plumbwerk, Inc. is NOT a BBB Accredited Business.

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