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Business Profile

Auto Repairs

A Distinctive Mobile Mechanic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to his house around 9:30 am on 12/14/2021 for a basic tune-up. when asked how long would it take ****** told me that it would take 2 hour to complete the work, so I left and waited 2 hours for the job to be completed and when called to ask ****** was the work completed he told me that he was at the doctor with his wife so give him another 1 hour. So that hour went passed I called again ****** then tell me that he was still at the doctor ****** with his wife and afterwards he had to pick his children up from school to give him a couple more hours to finish up with the work. I gave him a couple more hours then he stop answering the phone for me. I didnt get my car back from him until 8ish that night, my service engine light was still on and when I told him he hood it up to a machine and eared the codes. After leaving his house with my car I called and told him that my vehicle wasnt riding properly he told me to bring it back the next day, when I was on my way to take the vehicle back to him he told me that he couldnt get to it that day so h*** let me know when to bring it. I never heard from him and within a month in a half my motor went out.

    Business Response

    Date: 08/19/2022

    ID # ******** , we have no record's  of this customer.  I Believe why this person is making a false claim.
    Their is no warranty going back 9 months.  on a basic tune up..
    that would not warrant a failed motor.

A Distinctive Mobile Mechanic, Inc. is NOT a BBB Accredited Business.

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