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Business Profile

Auto Repairs

Tinley Auto Repair & Towing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please see attachment

    Business Response

    Date: 08/26/2022

    Please see attached*

    Customer Answer

    Date: 09/07/2022

     
    Complaint: 17704317

    I am rejecting this response because:

    See attached


    Sincerely,

    *************************

    Business Response

    Date: 09/15/2022

    ******************** story changes as the days go on.  

    1 - **************** has NEVER spoken to **********************! I, however, have spoken to him- *********************** - as well as my Service Manager *******

    2 - Both of us asked **************** to bring the vehicle to us, or, if he preffered, we could tow it in - at our expense

    3 - **************** wanted an answer as to what the problem was before he brought the vehicle in - we can not diagnosis a problem without seeing the vehicle.

    4 - If **************** had the vehicle towed over to the dealership at his expense he could have just as easily had it towed to us

    5 - The transmission we rebuilt was brought to us out of the vehicle and was then picked up from us and installed in the vehicle by another shop - I have never seen the vehicle - therefore I have no way of saying that the vehicle he brought to the dealership has the transmission in it that we rebuilt.

    6 - **************** ws NEVER refused any warranty - until he claimed that the dealer worked on the transmission after us.

    To put it simply, I cannot do warranty work on a vehicle if I do not have the vehicle to work on. Moreover, it is impossible for me to verify that the vehicle **************** brought to ***************** is the same vehicle that he put the transmission in. The only thing that was denied to *************** was an over-the-phone diagnosis. We offered *************** the option to have us do any repairs that would have been covered under his warranty, and he instead elected to bring his vehicle to a different shop; a vehicle that I have never seen with a transmission that I cannot verify as having been worked on by me. Mr. ******* perspective is repugnant to the reality of the situation and his continued efforts to stain the character of my shop, my techs, and myself is an utter disgrace.

     

     

Tinley Auto Repair & Towing, Inc. is NOT a BBB Accredited Business.

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