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Business Profile

Blinds

Budget Blinds of Frankfort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Budget Blinds of Frankfort, IL & Crown Point, IN I am filing a formal complaint against Budget Blinds for gross negligence, deceptive business practices, and emotional distress caused by their failure to deliver the custom blinds I paid $12,491.29 for on September 30, 2023. I was promised installation by Thanksgiving 2023, but my order has been plagued with defects, delays, and poor communication. 1. Non-functional Rails:*The kitchen and bedroom blinds are the correct length, but the rails are non-functional. Despite multiple requests, no resolution was provided.2. Incorrect Measurements: The living room blinds were incorrectly measured, and the installation crew was not properly staffed for the job.3. Broken Promises:*I was repeatedly told the order would be expedited, but that did not happen.After multiple failed attempts to resolve the issue with representatives ***** ******* (no longer with the company), ***, and **** *******, I was told the blinds would ship by December 18, 2023. Its now January 24th 2024, and I was finally contacted about installation, but the installation company had no knowledge of the defective blinds previously installed. When I contacted the owner, ****** *******, he seemed more concerned about the **************** dispute than the legitimate issues Ive faced.His response made it clear that my concerns were only taken seriously after **** was involved, further proving the company's negligence. Despite the promise to fix the installation, I no longer trust Budget Blinds to resolve the issues. This entire ordeal has caused significant time lost and emotional distress. My family had to adjust plans for Thanksgiving, Christmas, and New Years due to these ongoing issues.Desired Resolution:1. Damages for the inconvenience, distress, and frustration caused by Budget Blinds.2. A thorough investigation into Budget Blinds' business practices.Customer Information:***** J. ******** ************  

    Business Response

    Date: 02/10/2025

    1. ***** Gomez no longer owns this business. The new owners are ****** ******* and ********** ***********.

    2. The customer has received all the products they bought from us. (See attached ***** Proof of Delivery).

    2. The customer has not paid us for any of the products they have purchased from us. (Customer admits to Amex chargeback).

    3. The customer will not return any calls or text messages from us to schedule a final installation appointment. (See attached screenshots of multiple unanswered text messages).

    We are willing and able to complete the work; however, the customer will not communicate with us so how do we move forward? Please advise.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 31, 2024 @10:00AM had blind consultation with ***** ******. ****** were purchased and purchase was paid in full for $6,940.36. During consultation I asked for installation date. This was important to me because my husband and I just moved in. Windows are throughout the home and you can see inside my home. ***** informed me the delivery date should be around 9/28 but could be sooner. We are in week 4, now I'm being told October 18th. I've spoken with Joy on a weekly basis, "shades are still in production". I asked for a Manager but instead the Manager, ***** ******* had *** call me back. I asked for a refund so I could hire 3-days Blinds instead. I was told a refund is not possible because blinds are in production and can't be cancelled. I sent email to Manager, ***** ****** 9/27/24. She said no refund but offered temporary shades. She asked my availability and I replied. Then, she went silent

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18901994

    I am rejecting this response because: Vendor ordered a commonplace adhesive window film for us. There was no costumization of design material nor material.  Cutting and application was to happen on site on the 18th. Vendor confirmed receipt of cancellation on 16th. By simply showing a receipt of order for film this matter could be resolved. We stand committed to an amicable resolution despite my concerns of ******'s repeated statements to come to my home which is a complete disregard of my repeated direct expressed request to not come to my home, nor send *****. Such adamant and fervent repetition of "drop of at your home" is why I called CPD on the 17th. It was CPD that prompted my filing of complaints and they said call 911 if anyone from business comes to my home after requesting that they do not.
     Please do not come to my home. This makes me very uncomfortable especially in this societal climate. Vendor has made it clear they are upset with us. Business should show receipt & order for film and stop trying to intimidate me.

    Sincerely,

    **********************************************

    ent. Law not intended as tool for vendors to be shady by requesting full payment for service in advance of work, hiding cancellation rules and then refuse refund despite not rendering any service. We are renters. My husband is a teacher. I am currently w/out an income. We moved to Chicago and this apt Dec 9, 2022. We cannot afford this service with the high costs of food, gas, etc and no help from landlord. ******** stated he cannot share cost for film installation (he has 2 young girls). Despite our best intentions and desires we cannot afford Budget Blinds service; thus, we cancelled before any work was started. We deserve a full refund less cost of film. Budget Blinds can possibly even keep the film and use for another client. Please help us get our limited and hard earned money back from Budget Blinds. Thank you.PS: complaint filed w/corporate who called & surprised at refund refusal b/c No Work Done. Corporate sent to Regional. Awaiting responses all 3 filed complaints

    Business Response

    Date: 01/26/2023

    This customer ordered a custom product with was ordered and the day before the installation wanted to cancel her order.  Even though it is not refundable, we have offered to give her 1/2 off and drop off the product she purchased.  

Budget Blinds of Frankfort is NOT a BBB Accredited Business.

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