Complaints

This profile includes complaints for Me Too Software, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Me Too Software, Inc. has 2 locations, listed below.

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  Me Too Software, Inc.

  17720 Oak Park Ave Tinley Park, IL 60477-3936

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  Me Too Software, Inc.

  8000 W. 159th St. #101 Orland Park, IL 60462

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased I Clickfree Pro 256GB from QVC for my husband for Christmas. Due to illiness we did not try it out until recently. When I tried to connect it to my moto g stylus (XT2115DL) phone it did not work. I called their customer service and did their online help for over 4 hours. I finally got a rep ***** He again had my walk thru several procedures to try and fix the problem. He also had me try it on my tablet which when I removed the device my tablet was not functing. I have called SEVERAL times to get a resolution to this problem. Every time I call I cam told they are checking with "management" and would call back within 48 hours. I have never received a call back. I was told that ******* the manager would call back also, no call. It has been 11 days of constant calling and being put off by this company. Their email is www.clickfree.com and Corparate # ************ This item is under 1 year waranty and I was clearly told by *** that it was a defective unit. I have not been reimbursed monitarily or with a new unit. Any help or closure you can give me is greatly apprecialed. Thank You.

  Business Response

  Date: 03/29/2023

  Hello Better Business Bureau,
  Clearview representatives were actively working with the customer to resolve their inquiry. We have been engaging (in contact) with customer since February 22 on the phone and email. Her issue has to do with an android phone and tablet and we have troubleshooted with her steps to fix this. At one point, she didn't want to continue troubleshooting steps with us to figure out the problem and keep fixing it. She just wanted a replacement. We are fixing this issue as our boss is checking her Clickfree now that we have it in the office. 
  We are continuing to drive this issue to resolution. Thank you and have a good day. 
  ---
  Sincerely,
  Kayla

  Business Response

  Date: 03/29/2023

  Clearview representatives were actively working with the customer to resolve their inquiry. We have been engaging (in contact) with customer since February 22 on the phone and email. Her issue has to do with an android phone and tablet and we have troubleshooted with her steps to fix this. At one point, she didn't want to continue troubleshooting steps with us to figure out the problem and keep fixing it. She just wanted a replacement. We are fixing this issue as our boss is checking her Clickfree now that we have it in the office. 
  We are continuing to drive this issue to resolution. Thank you and have a good day. 

  I also forgot to mention that the number that she was calling was not the correct phone number and that is why she was not getting direct responses from the phone. Another supervisor did try to call her back via the notes that we have on record. 

   

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19535165
  
  I am rejecting the response from this business as it has several descripances in it.  I was texting with the reps on 2-20-23 which was the orginnal date of my *******ing the.  I was following the steps that the first rep, "support 1" told me to do.  We were dicsonnected and I got a new support person.  All total I had 3 support reps ******* me.  I then send my home phone number and asked that a rep. ******* me directly.  ***, call me back and went thru ALL the spets that It had just taken me 2 hours to complete,  device still not working.  I startedthat process at 1:45 pm thru 3:50 Pm.   Lex has me do several more procedures and the device did not work.  He then asked me to plug it into my tablet, which I did and we could not get to work on that either.  He then said he would talk to management and get back to me.  He did not.  This process has taken since 2-20-23 and as of todays date I still have no resolve in the issue.  

   

  Freebie, the second rep, also walked me thru more procedures and it was determined that the device was faulty.  They sent me a return label and asked me to send in the clickfree, (which I did the next day) and that they would send me a new one.  It never came.  The device is under the 1 year warranty and should be covered.  Never did I tell them that I would not try  to fix it on my end.  After 2 hours on the line, and more on the phone with ***, I did ask him it there was anything else to be done and he said it is a faulty device. 

   

  It is sad that his company does not stand behine it procudt.  Yesterday (3-29-23) when I talked to Freebie again, he stated that he had to check with management AGAIN.  Now they have my device and I have nothing.  I am very fustrated and am not asking for anything that is out of the ordinary.  I would just like this problem resolved.
  
  Sincerely,
  
  *********************