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Business Profile

Dry Cleaners

Norman's Cleaners & Tuxedo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Norman's Cleaners & Tuxedo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Norman's Cleaners & Tuxedo has 5 locations, listed below.

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    • Norman's Cleaners & Tuxedo

      17702 Oak Park Ave Tinley Park, IL 60477-3936

    • Norman's Cleaners & Tuxedo

      8016 171st St Tinley Park, IL 60477-4546

    • Norman's Cleaners & Tuxedo

      8110 W 143rd St Orland Park, IL 60462-2310

    • Norman's Cleaners & Tuxedo

      15872 Wolf Rd Orland Park, IL 60467-4546

    • Norman's Cleaners & Tuxedo

      14302 S Will Cook Rd Homer Glen, IL 60491-9211

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, July l5th I brought in 3 men's pants for alterations and a formal dress to be pressed at Norman's Cleaners at ********************************************************************. The service clerk charged me $79.00 before he began measuring. I did not like the way he was measuring and asked for a refund so I could go to another dry cleaners. He told me he could only give me a store credit and I asked where there was another location with a seamstress on site. He sent us to a location that was no longer in business. I found a Norman's Cleaners at ************************************************* and I brought in my garments. I explained to him what had happened at the other location and he informed me that I could have very easily received a refund and the clerk should not have charged me prior to the measuring. Anyway, we decided to use this location and the receipt stated the following: 4 items, 3 alt. pants = ***** and dress press = 9.00 totaling $57.00. When he looked at my store credit from the other location he crossed out the $57.00 and wrote in $79.00. I called to inquire why and he stated he made a mistake and the invoice should have been $79.00. Someone is not telling the truth and this does not make for good customer relations. I should have only paid what the receipt stated before he manually changed it to reflect my store credit. I would like the difference between these two receipt to be refunded on my credit card. I am a senior citizen and every ***** is accounted for in our household as we are on a fixed income.

    • Initial Complaint

      Date:02/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      dropped off a sweater to be cleaned at normans cleaners , it was lost , unable to get the owner to come up with a resolution , want a refund or exchange

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      wife dropped off a shirt to be cleaned value about $100 over the last month or so normans has been unable to locate it and the head supervisor's phone mail box is full attempted to contact him via ATT e mail no response

    Norman's Cleaners & Tuxedo is NOT a BBB Accredited Business.

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