Complaints

This profile includes complaints for Performance Equity Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Performance Equity Partners, Inc. has 2 locations, listed below.

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  Performance Equity Partners, Inc.

  PO Box 368 Tinley Park, IL 60477-0368

  
• 

  Performance Equity Partners, Inc.

  18470 Thompson Ct Ste 1C Tinley Park, IL 60477-6774

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were alerted of a negative impact on our credit. Our mortgage payment is paid monthly and on time every month. We were alerted to a late payment. When I reviewed my credit report I found that it was Performance Equity that reported the late payment. I contacted my wife and she immediately called them and they state it was a new employee that made an error and that ours was not the only mistake. Well it has been a few weeks now and nothing has been fixed. This is a financial burden. My credit score has dropped 150 points due to this error and still has not been corrected. This drop is score is financially damaging and pushing my interest rates with others. This needs to be fixed immediately. I have already reached out to the consumer financial protection bureau as well as the ************************. It should not take them this long to fix a problem they created with erroneous credit reporting and they must not take it seriously. Our credit reports need to be fixed immediately.

  Business Response

  Date: 02/20/2025

  Attached please find a copy of the actual payment history, the amounts received and the dates when received and posted for the loan of the individuals who are contesting the credit information provided to the bureaus monthly. You can clearly see that late payment of the note has resulted in the reporting that is submitted to the credit reporting agencies. We do not feel that any corrections are necessary related to the reporting for this account. Should you have any further questions please feel free to contact us at your earliest convenience.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PERFORMANCE EQUITY PAR and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant send proof delete this account from credit report as soon as possible!

  Business Response

  Date: 02/14/2023

  We had not been asked to provide customer with information other than at the time the original consumer contract was completed, signed and funded. As a result of this complaint filing with the BBB we immediately emailed the customer with a copy of original signed contract, copy of phone verification form where customer confirmed terms and contact information, greeting letter on company stationary which is sent at time note is booked and the complete payment history. Reason for having reported to the credit bureaus resulted from only one payment having been made for a retail Installment contract funded for the purpose of providing Martial Arts training to two students for a 12month period. Request has been made for customer to contact the appropriate party that matter can be resolved and credit reporting updated to more favorable status. 

   

   

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a monthly statement from this business that has a payment amount due of $xxx.**. Whenever I call or they call me the amount is always different. At one point the employee themselves couldnt tell me why the statement amount was different than the amount shown. This was several months ago and a demanded a letter explaining any and all charges. I still have not received any documents that reconciled the amount due with any statement or charges. I received a statement in Feb showing the amount due was $xxx.** but when they contact me the amount is again different. I get interest charges *** be added daily or something but this isnt an interest charge. So if the statement says the balance is due on 2/10 and I receive the statement on 1/20, why is the amount due different based on whether I have a paper statement or I call them. Why do they have a statement that doesnt show the actual amount due, its very deceptive. There is no online site to track anything so I am solely relying on the statement for any information. Additionally, there customer service representatives are extremely rude through text messages. On 2/2/23 I received a text message and replied that I could provide information when I got home. As Im walking through my door I get a text message starting out I am not going to stay logged in. I get that *** not be perceived as rude to many people, but whether she stays at work or not is not my problem. I never promised I would respond before a certain time.

  Business Response

  Date: 02/13/2023

   *************** to the concerns identified in your document filed under #********. Having reviewed the many exchanges with our customer that have been in form of written/mailed notices, phone exchanges, email exchanges and text messaging - all are concerns about the timeliness of the payments which are to be made on his/her Manufactured Home loan. We would be more than happy to provide this individual with a history of his/her loan payments if that would provide him/her with the assurance that all requests are based on accurate data of the principal, interest and fees that his/her note has incurred based on the timeliness of his/her payments. Efforts to collect payments have escalated due to the lateness of payments and/or non-payment. Opportunities for informational exchanges in order for delinquent payments to be collected have been extended by our staff outside of normal business hours as a courtesy. His/her mention of the fact that our team member notified him/her that they would be logging out was done at 8PM and is mandatory. What was stated after that was the fact that we would be available to assist the following morning at 8AM. Again, regularly monthly statements of the account are being delivered without delay. Payment via ACH is available which would assure payments are always on time. We hope that our customer will find a way to resolve the delinquency issues that have resulted in our calls to cure the matter. We are available Monday - Friday 8AM - 5PM CST to discuss the matter, take payment via ACH, Echeck, credit card or he can mail in payment via a check. 

   

  Respectfully,

  *************************, CEO