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Business Profile

Gymnastics

Element Tumbling and Trampoline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics.

Complaints

This profile includes complaints for Element Tumbling and Trampoline's headquarters and its corporate-owned locations. To view all corporate locations, see

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Element Tumbling and Trampoline has 2 locations, listed below.

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    • Element Tumbling and Trampoline

      18530 Spring Creek Dr Tinley Park, IL 60477-6210

    • Element Tumbling and Trampoline

      1863 N Neltnor Blvd West Chicago, IL 60185-5900

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $175 for my twin daughters to ************* at this location and after 1 class this location was the worse. My children went here when it was "Twist Stars" a few years ago. I thought we would get the same experience but I was wrong. Employees were on their phones on social media, the stretching was unorganized, the class was unorganized with the location. Both male employess were lazy and didnt show any techniques and kept disappearing while the girls were just running around getting into other things. Me and my husband both saw this take place with our own eyes. The only resolution is for me to get my complete refund as my girls never have and never will attend another session. ****** told me I could get a refund, **** told me I could not and have been ignoring my emails which are very unprofessional. The only resolution is for me to get a refund.

      Business Response

      Date: 04/03/2023

      Although we completely disagree with ********************* comments, we gave her a complete refund of $173.50 ($70 Membership Fee + $103.50 March Tuition) on Friday March 31st even though our gyms well published policy is that class tuition is non refundable.

      We take pride in our product here at Element Tumbling & Trampoline and do not allow our coaches to be on cell phones as per policy. We did respond to the complaint via email and offered two free private lessons to help show what can be learned at our facility.

      These free lessons were denied. We stand by our hard working faculty and completely disagree with all accusations made.

    Element Tumbling and Trampoline is NOT a BBB Accredited Business.

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