Complaints

This profile includes complaints for Mitchell Plumbing and General Contracting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mitchell Plumbing and General Contracting

  411 W Austin St Tolono, IL 61880

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  Mitchell Plumbing and General Contracting

  PO Box 235 Tolono, IL 61880

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contractor and I met with **** Mitchell of Mitchell Plumbing to arrange for the installation of a tankless ("hot water on demand") water heater for my workshop. (I also needed a sink plumbed, faucet attached, and a second silcock outside the sink, as well as a silcock outdoors.) I carefully explained that I needed a continuous supply of hot water, and that is why I wanted a tankless system. I was told that Mitchell Plumbing did not install tankless systems, but he would ask a colleague to do the installation. The work was completed on 5/23/23 and was paid that day. I could not test the system that day because there wasn't an electrical outlet nearby. Later in the week an electrician stopped by, deemed that my extension cord was acceptable, and I plugged in the unit and turned on the hot water tap. That is when I discovered that this was NOT a tankless system, but a mini-tank. At this point the contractor confirmed that I had been very clear that I requested a tankless water heater. The contractor approached Mr. Mitchell, and later I talked to him. He would not take the mini-tank system back, nor credit me for it. He only offered to install a tankless system without further labor charge. I would have to eat the cost of the mini-tank system that (in our initial conversation) I explicitly had told him I did not want. Later I had another plumber install a tankless system that I had purchased. I now wanted to try to recoup some of the cost of the mini-tank by attempting to sell it online at some discount. That is when I found out that I had been charged $487 for a mini- tank that retails for $181. Mr. Mitchell had made a profit off of me from his mistake! I ask that Mr. Mitchell reimburse me for at least his profit ($306), if not the total cost of this unit ($487).