Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 6/6/23 Purchase Amount: $6,995.00 Purchased Item: Double Door (LIM-BATCH Gryf-B double - french aluminium entry door - SKU: LIM-BATCH Gryf-B double)Warrenty: The door have a 5 year warranty (Doors named LIM (aluminium) - 5-year warranty), mentioned in their FAQ website as well: ***************************************** Expectation of Item: A new double door without defect. Dispute Reason: A big very visible white spot (5 inch height) on the exterior facing door. The door color is dark grey, so that white spot is very visible. When I take the wrapping paper of the door, the spot is already there.Did the business try to fix it? Yes, they ask me to buy a cleaner to fix, I did and it didnt work. I email back to them saying it didnt work and asking for next step. They ignore me and didnt reply back like nothing happened. I tried to call them in their website contact us page, no one pick up the phone all the time. I am not sure if that phone number even works.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure this is the correct Domadeco, their website lists their address as ********************************************************* available on: ****************************************** I purchased the door and after a 3 month wait it arrived and we paid for an installer to come and install the door. We noticed defects with the door coming out of the original packaging: including permanent oil stains that are visible, aesthetically unpleasant, and we have attempted to clean them with soap solutions that have not worked. Complaint / Request 1 - a brand new door with brand new color coating should not have visible oil stains from a sloppy manufacture process. We kindly request that the vendor needs to pay for these oil stains to be removed. Secondly at the glass- metal interface lacks a rubber/plastic seal that is present on the periphery of the door. This creates exposed foam that is a different color and is aesthetically unpleasant. It is further unpleasant because dust settles on the foam and leaves white spots that ruin the aesthetic of what is supposed to be a top of the line door. Complaint / Request 2: We kindly request the manufacturer professionally complete this step that should have been an essential part of the door manufacture process. I emailed them March 17th, March 29th, April 25th, May 2nd 2023 with no response: ******************************* Interestingly they did email me back 11-2022 when I ordered the door and had questions.