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Business Profile

Auto Repairs

Midas Urbana

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Midas Urbana's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Urbana has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2022 I went to Midas because my battery had went out. I also knew I had problems with my gear shift and I asked them to fix the battery AND the gear shift issue. **** fixed the battery and gave me a new terminal and then said the reason why my gear shift was having trouble was because my car was losing power due to battery issues. I asked him SEVERAL TIMES if he was sure that was the issue. He said yes. Three days later, my check engine light came BACK on. Recently, I went back to the other Midas in Champaign and explained the situation to the manager in Champaign and he told me that **** was incorrect and he lied to me. Then, I continued to call Corporate and Corporate also told me that **** was wrong. **** had recently called me and was extremely rude to me and berated me and told me that I didn't know what I was talking about and that I could '******' it and I didn't understand him.

      Business Response

      Date: 05/09/2023

      The customer came in for a diagnosis of car not starting. The diagnosis showed the battery was dead, and battery terminal was dead. We replaced the battery and fixed the issue. The work was completed in October of 2022.

      Customer Answer

      Date: 05/09/2023

       I am rejecting this response because:
      The manager was extremely rude and berating on the phone and insisted that I was an idiot. 

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