Reviews

This profile includes reviews for CDW Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CDW Corporation has 5 locations, listed below.

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  CDW Corporation

  200 N Milwaukee Ave Vernon Hills, IL 60061-1577

  
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  CDW

  4690 Fulton St E STE 203 Ada, MI 49301-8454

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  CDW Corporation

  2 Enterprise Dr Ste 800 Shelton, CT 06484-4600

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  CDW Corporation

  300 - 20 Carlson Court Etobicoke, ON M9W 7K6

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  CDW Corporation

  300 N Milwaukee Ave Vernon Hills, IL 60061-1533

  

Review Details

• Review fromScott H

  Date: 05/08/2023

  1 star

  Scott H

  Date: 05/08/2023

  CDW signed me up to a mailing list without my consent. They are an I.T. solutions company and I have absolutely nothing to do with I.T. so why did I even end up on this list when my email isn't even published. There needs to be stricter rules preventing companies like this from signing individuals up for their B2B spam without the sole decision to opt in.
  

  CDW Corporation

  Date: 05/09/2023

  Hello *****, Thank you for your feedback. Please know that we are committed to improving our service and your feedback is very important to our success. After reviewing your comment, I must first apologize for the inconvenience. We understand that you did not sign up for any marketing emails and will be removing you from any further emails effective immediately. I have created a request to have your email removed which can take ***** hours to complete. Once this has been completed you will not receive any further emails. Again, I cant apologize enough for the inconvenience this has caused. Please let me know if there is additional information you feel I should be aware of or if there is something else I can do to help you further. Thank you again for your feedback.

• Review fromCheng L

  Date: 05/02/2023

  1 star

  Cheng L

  Date: 05/02/2023

  I made an order for a ***** ASA and after 2 months, sit's still on hold. The sales agent ********************* was emailed 4+ times to inquire about status and so far no responses. Calling the main customer services they stated there is no method of payment. I told them this is impossible because I ordered on the web and it does not let me order without listing a credit card or method of payment. They asked me to email ********************* again or her supervisor. So far, no response. This is as frustrating as it gets!! Terrible service.
  

  CDW Corporation

  Date: 05/04/2023

  Hello *********************,
  
  Along with thanking you for your feedback and patience regarding your order, I want to apologize for the lack of communication that you've had with CDW. Please know that we are committed to improving our service and your feedback is very important to our success. Would you be able to provide the order/quote number that you are currently having a discrepancy with so we can better assist you?

• Review fromTeresa Q

  Date: 04/17/2023

  1 star

  Teresa Q

  Date: 04/17/2023

  CDW MOTTO:: DENY ********************** IT ON THE CUSTOMER!!Mr. W....spoon (Sales Manager),I can't recall such ineptness from a company and either gross oversight or just plain incompetence from a "sales" employee, ******************. Talk about blaming it on the consumer! I've attached a copy of the initial interaction in addition to chat #****** which referenced the correct serial number. ********************** NEVER HAD AN INCORRECT SERIAL#!Below, March 10 you will notice the CORRECT SERIAL# was exchanged with ****************** as well as chat text ****** where the CORRECT SERIAL# was exchanged at 1:09:46 PM.It's bad enough that the employee doesn't even know what he's selling, identified on line 1:00:24pm of that same chat conversation, but to blame it on the customer is just BAD BUSINESS! Additionally, it took 18 days for CDW Sales to figure this out - making me miss nearly three (3) weeks of a valid warranty service.-----Original Message-----From: ****************** To: ***************** ************************* Sent: Thu, Apr 13,2023 11:19 am Subject: RE: Invalid SN- Order #: XXXXXXX- XXXXXXXX Hi ******,Thank you for responding and letting us know that you do not have the receipt. Per ****** the device you have is a consumer grade model, something that typically is purchased at say a ******** Target, Best Buy, whereas the devices CDW sells are business class/grade models. The warranty you selected from CDW's site is for business grade devices and not eligible for your consumer grade unit. This was not found out until you provided the screenshot of the correct serial number on the device. As we can only go off of information you have provided, once CDW had the proper information from you we worked with ****** to see about the possible coverage options for your device....
  

  CDW Corporation

  Date: 04/18/2023

  Good afternoon,

  Thank you for taking the time to provide us with your honest feedback.  Im sorry that this recent order experience did not meet the standards you have come to expect from CDW.  Our readership is aware of this complaint & are reviewing this now.  We will be reaching out to you as soon as possible to discuss this further. Thank you for your time & for choosing CDW.  

  Thank you,

  **** - CDW Team

• Review fromTammy B

  Date: 03/03/2023

  1 star
  We wanted IP phones and sales person sold us 5 ***** **** IP phones. Once we moved to our bigger location the phone vendor came out and told us the phones were NOT compatible with our service. The sales person never mentioned that unlike cell phones IP phones have to be compatible. The sales person said they could do an exchange minus the 35% restocking fee We sent the items for exchange and and now the sales person will NOT respond. I have 5 ***** phones that have NEVER been used and still in boxes.

• Review fromKeith V

  Date: 12/21/2022

  1 star
  My ********************* received a quote from our new account manager with CDW-G for a $950 ** Monitor. It said thank you for your interest and attached a quote for us to submit for a Purchase Order. The department called me, and I called the account manager. He said that it was their way of sending out promotions/offers. I explained to him that it was unprofessional and misleading. Instead of creating a PO as it had asked, my ********************* asked me if it was legit, which it was not.

• Review fromRobert S

  Date: 11/29/2022

  3 stars
  7/10 stars would be more accurate. This Thanksgiving I noticed they had a Mac Studio in stock on their website and wanted to place an order for 1-day shipping (would have been a custom build otherwise). It was the top of the line Mac Studio. The purchase was so expensive I guess they do background checks if you pay by card (verify your identity and what not). Five days later I had to cancel the order which still hadn't shipped out. If you read other reviews it'd seem like if you canceled an order they would just keep your money and run, but they actually just cancelled the order. Was a pretty straight forward process. To summarize the experience into bullet points:* If it says "in stock" on their website it doesn't necessarily mean you will get it if you order 1-day shipping * Their office hours are between 7am-7pm CT, but their office tends to close earlier than that (around maybe 5:30pm CT), but I've called them at 7:30am CT and they answer almost immediately (that's actually impressive for any business)* When you get someone on the phone they make a conscious effort to take care of you * If nobody is there, the phone system will sometimes keep you perpetually waiting for someone to pick up Even though I didn't technically complete an order I still think it's worth noting this is not a 1-star business. My experience wasn't terrible, but it wasn't excellent either. I think if they make it so more information is available on their website (didn't even know there was an issue with payment until I called them to ask when it would ship out), if they made the office hours more transparent (it's okay to go home early around holidays, I understand, but post that somewhere), and perhaps a disclaimer about what "in stock" actually means, they could very well be a 4 or even 5 star business. I could see myself ordering something else in the near future, if perhaps a smaller purchase next time to ensure a smooth transaction.

• Review fromMark R

  Date: 10/06/2022

  1 star
  Called main number to get assigned an account manager. Every time I called the main number, had to wait a long time (over 20 min). Then the call answered but no response on the line. Tried this several times with the same results. I would not use CDW after this experience. This is the case of a company getting too big and unable to service their potential customers.

• Review fromLisa C

  Date: 08/04/2022

  1 star
  I ordered a RAM update for my laptop and the representative on their website recommended an out-ot-date RAM which did not fit my laptop. I had to re-order the correct one, and now they won't credit me for their mistake. This has been going on for months now. I finally had to place a dispute with my credit card company. Hopefully this will get resolved.Their customer service is very poor.