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Business Profile

Construction Equipment

Diamond Blade Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

This profile includes complaints for Diamond Blade Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamond Blade Warehouse has 2 locations, listed below.

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    • Diamond Blade Warehouse

      588 Lakeview Parkway Vernon Hills, IL 60061-1826

    • Diamond Blade Warehouse

      3200 N Hayden Rd Ste 190 Scottsdale, AZ 85251-6618

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business contacted me on the 20th of December of 2022. The sales person asked if they could send me a blade to try them out. I was told it would only be $80. Come to find out when I received the invoice that I was paying for shipping on something that was offered to me to try. Not only that but it was never mentioned that I was responsible for shipping. If that was mentioned to begin with I would have told them not to waste my time since I already have a supplier. When their billing department called to verify she said it was over $100 in which I replied that i was only supposed to be paying $80. That if I was to be paying more than $80 I didn't want it. She asked if she could get it down to $80 if she had permission to send the product. I agreed. Product was shipped and received the invoice 4 days after the product to a price due of $107.75. When I called them and explained the situation they said I could return it and that I was to receive a return slip of sorts. However, I'm responsible for return shipping on something that shouldn't have been shipped to me. Either I pay the $80 that was originally agreed to by the sales person or they send me paid return shipping. The invoice # is 0554439-IN; Order # *******; Sales Person A820.

    Diamond Blade Warehouse is NOT a BBB Accredited Business.

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