Complaints
This profile includes complaints for NuWave, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 43 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB, On July 4th 2022 my Nuwave air fryer caught on fire in a grand fashion, white / blue arcing electric fireworks and burning melting plastic. I took the attached photos about 2-3 minutes after I unplugged the air fryer and you can still clearly see the wire glowing red. If I had not turned around and gone back to the air fryer to investigate the electrical noises, the kitchen would have caught on fire. The piece of wire that was arcing and burning dropped onto my $2200 Formica counter top and bubbled the finish, the counter top is not new, but the bubbling caused by the molten metal and plastic is permanent; and now is the newest, most unsightly scar on my counter top. I attached a photo of the back ID plate, and of the defective air fryer, and the damage. The machine is not even 2 years old, purchased brand new on Amazon, it has light use, and Nuwave should not be selling a product that ***** houses down. I understand that it is out of warrantee but the warranty period doesnt apply when you have a dangerously defective product. My Nuwave air fryer was obviously in violation of the statutory implied warrantee of fitness for a particular purpose, i.e. the air fryer, regardless of warrantee, should cook food without catching on fire. Luckily I was able to unplug the air fryer, but the situation could have been a lot worse. I want a new air fryer, preferably one that doesn't try to burn my house down, or I want money towards a new countertop.
Business Response
Date: 08/26/2022
We do truly apologize for the experience you have had and inconvenience that this has caused you. As of 8.26.22 a resolution has been met and agreed to with NuWave.
If you have any questions or concerns, please reach out to ************************************** directly.
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Customer SupportCustomer Answer
Date: 09/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I had been working with NuWave prior to filing my BBB complaint, but when they ghosted me I had no other choice than to file with the BBB. Finally, after more than 6 weeks of painful communication, NuWave has offered me a resolution that was acceptable. NuWave provided me with a new air fryer (not the same model that caught on fire), and some compensation for the damaged countertop. I am happy/ satisfied with the resolution, but I wish it hadnt taken so long to reach a resolution. Im also happy NuWave wants the defective unit back, they sent me a prepaid label. This means they actually want to look at my defective air fryer and figure out what went wrong. It is my sincere hope that there are not other units out there that will malfunction the way mine did.
Sincerely,
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