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Business Profile

Credit Union

Baxter Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Baxter Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Baxter Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 163 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At best they are guilty of false advertising. They state they are totally committed to their members, which is an outright lie.They absolutely DO NOT stand behind their members whatsoever. You are NOT treated with any kind of value at all.I filed a dispute for a $600 transaction in which I had, in WRITING, from the seller his promise to refund that money to my account, and a copy of his drivers license. He did not follow through and send the money back to my account as promised again, in writing, so I filed a dispute and submitted the documentation of his promise to refund and the DL copy. I already did half their work for them.They denied my claim and refused to put those funds back into my account.Did they even investigate??? Did they even try??? I would say most definitely NO!!!!!!!!!!!!Customer service just wanted to argue and if I hear one more time "sorry for inconvenience" I'm going to scream. That's the best answer I kept getting. Sorry for the inconvenience DOES NOT remotely cover it. DO SOMETHING about it.I was also promised a call back by the following day when I disputed the dispute resolution and guess what?? No call back! They are to lazy to even do that!!!You can't even reach the corporate office to talk to senior management because I assume they are so high in their ivory tower that they can't even see the little people from there!! You know, the members, who's hard work pays your salaries??!!Any transaction done online has a trail. ALL of them! Even if you'd delete an account that transaction will stay in the computer system. It might be hidden but you can find it. But, evidently BCU doesn't want to try, OR they just don't care enough to do so. Probably a combination of the two.If you want a hard time, and be treated like your stupid, please feel free to open an account with BCU, but if you want a banking institution that actually helps you and values you, keep looking this one is NOT it.

      Business Response

      Date: 07/18/2022

      Please see attached response. 

      Customer Answer

      Date: 07/21/2022

       
      Complaint: 17573366

      I am rejecting this response because:

      BCU was totally unprofessional and lied in their response.  I was angry but did not become abusive, this was all a tactic to make themselves look better because they know they have not lived up to their promise to "put members first".  This was a totally pathetic experience.

      They are hiding behind lies and insults to throw attention away from themselves.

      Sincerely,

      ***********************

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