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Business Profile

Eyeglass Suppliers

AO Eyewear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. The tint/ mirroring on the lenses to depicted on the website vs what I actually received to be borderline false advertising. As it appears on the website you can hardly see the temples through the lenses and the lenses have a mirror finish. What I received can hardly be called sunglasses with maybe an 85% tint and absolutely no mirror what so ever. 2. When I tried to post a 1 start review the website would not let me and required I confirm via email. When I did the review still did not post. They are blocking low rated reviews.

    Customer Answer

    Date: 10/07/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/25/2024

    We are sorry to hear that this customer had a poor experience with the product and felt the need to file this complaint. It was our understanding that this situation was resolved with the
    customer after our direct communication and his refund was received.

    We received an initial email from the customer on September 25 regarding his dissatisfaction with the product. A team member directly replied to the customer the same day and provided him with a free return label along with a personalized explanation to ensure he didn't feel misled. We received the returned item on October 1, and his refund was promptly processed by October 3.

    We certainly are not misleading customers or trying to misrepresent our products on **************************. Please note that **************** does not render or illustrate our products (frames or lenses), which is common in the eyewear industry. Every effort is made to represent the product as best, and accurately, as we can in an online environment. If a customer is not satisfied, this is why we have a great return policy in place offering direct 1:1 service, free returns and speedy refunds.

AO Eyewear is NOT a BBB Accredited Business.

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