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Business Profile

Novelty Balloons

Windy City Novelties, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not been able to get in contact with Windy City to resolve an issue.We have an issue with this order, the cup came and it does not turn on it has burn marks where the batteries were not sure if it turned on sometime in transit but it does not work. Is it possible to receive a replacement, more than happy to sent his one back to you. Let me know if you would like pictures of it. Prior communication -Hello,I am reaching out for the second time to see if someone is able to assist with this issue? Thank you in advance, ***** On Jan 6, ****, at 7:46AM, ***************** wrote:?Hello - We have an issue with this order, the cup came and it does not turn on it has burn marks where the batteries were not sure if it turned on sometime in transit but it does not work. Is it possible to receive a replacement, more than happy to sent his one back to you. Let me know if you would like pictures of it. Thank you in advance, ***** On Dec 18, 2023, at 12:57PM, Windy City Novelties <*****************************************> wrote: Hello, ********************* Thank you for your order from Windy City Novelties. If you have any questions about your order please contact us at ********************************** or call us at ************** Monday - Friday, 8am - 5pm CST.Note: Orders placed after 2 PM CST or on the weekend / holiday will be shipped the following business day.Your Order DE-******-******-PTX Billing Information: Payment Method:********************* ********************************************************** ** Phone Number : ************ Credit Card Credit Card Number:******************* Payer Email :**************************** Shipping Information: Shipping Method:********************* ********************************************************** ** Phone Number : ************ Standard Ground (Up to 10 business days)Item Sku Qty Price Total LED Multi-Color String Light Cup LIT863EA 1 $5.95 $5.95 Sub Total $5.95 Shipping Cost(Standard Ground (Up to 10 business days))$9.99 Discount (On Subtotal)($0.60)Total $15.35

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Date:07/08/22 Customer # ******************** That the time of online purchase the site description stated that the batteries will be included. The shipping "Pick Ticket" that came in the box with the product states 2-AA batteries included. The batteries weren't included in the shippmqith the fans. When my 69 y/o mom called the company to make them aware they verbally told her that the batteries don't come with the fan. But that doesn't explain why it says that they should be included according to there pick ticket that was sent with the shipment. I would like a resolution of a billing adjustment for the cost of the batteries for the fans. (They are for a party on 7/31/22) If this is resolved before the 7/29/22, I would take an overnight shipment of the batteries as a resolution. The last option is a return of the product with them paying all cost of shipping.Thanks.

    Business Response

    Date: 07/20/2022

    these do not come with batteries and when the customer purchased them online it states this. yes the pick ticket did print in error and we are resolving this internally but again at the time of purchase the online store did state it did NOT have batteries. you can verify at the link here...https://www.windycitynovelties.com/assorted-color-handheld-mini-3-3-4-fan.html

    if you want to return them you can for a full refund no issues.

Windy City Novelties, Inc. is NOT a BBB Accredited Business.

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