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Business Profile

Art Supplies

Graphic Chemical And Ink Co., Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Graphic Chemical And Ink Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Graphic Chemical And Ink Co., Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order with this company a month ago. I paid for it the same day I ordered it. I cannot get anyone to respond to emails and phone calls. Ive been calling daily for a week. Ive also emailed every day for a week. I would really rather have the merchandise than a refund, but,No one is responding and it feels like they stole my money.

    • Initial Complaint

      Date:06/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company I work for placed an order for items from the business in October. We paid in full for all the items in the invoice. Upon receipt of the order. I only received one of the two items we ordered (we received the Easy Wipe, and did not receive the extra fine felt sizing catcher). My supervisor reached out and after sometime graphic chemical and ink sent us another invoice and claimed to have provided a tracking number to the items that they did not send us the first time. However, this invoice did not have a tracking number. This was back in November. I have yet to receive the items. Ive emailed this business. I have tried calling them. I have left numerous messages on their answering machine. They never answer their phones or emails. There is an entire sub, ****** about this business and how they are impossible to reach and mess up orders. I can cancel the order on our credit card and get refunded the money however, our business needs the item that this business sells because it is very difficult to get otherwise.

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered universal hard ground. Charged my card on Jan. ******* for $39.74. Sent four e-mails from 01-25-2025 to 02-05-25, called during business hours left message. No response to any. Have not received item.

    • Initial Complaint

      Date:01/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ink and hard ground from Graphic Chemical in October 2024. I was charged the cost and shipping amount the next day on my **** credit card. I have not received the order. I have emailed the company three separate times and have called five separate times. In the past I had issues getting my order in a timely manner and had to call and email them where they had helped me. As for a resolution this time, I really would like to receive my order. If that is not possible, I would like to be reimbursed for the charged amount.

    • Initial Complaint

      Date:01/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the first week of October 2024, I placed an order with Graphic Chemical. My **************** card was charged $154.87 on 10/10/2024. I received and invoice (#*****) from the company by email on 10/22/2024 stating that the order ship. I received the etching ground product (*****) with a cost $16 before taxes/shipping, but I did not receive the Copperplate paper (*****) with a cost of ****** before taxes/shipping. I still have not received the paper or been able to get a credit on my card. I have no faith that this business can deliver the product and I would like my **************** card credited the $****** plus the portion of taxes and shipping associated with that cost. Following is a summary of the efforts that have been made to resolve this problem:11/6/2024 - emailed that paper not received, no response 11/14/2024 - talked to *** who said paper would "reship" even though I never received a prior *** or other shipment notice 12/2/2924 - left phone message, no call back 12/3/2024 - emailed again, no response 12/5/2024 - left phone message, no call back 12/10/2024 - left phone message, no call back 12/12/2024 - my husband called and spoke to *** who said my account would be credited 12/13/2024 - my husband called again and spoke to *** who said they had my **************** card on file to credit 12/23/2024 - my husband left a phone message to discuss lack of refund, no call back 12/24/2024 - my husband left a phone message, no call back 1/6/2025 - called, voice mail full, unable to leave message 1/7/2025 - called, voice mail full, unable to leave a message 1/7/2025 - emailed to ask for credit to **************** by 1/10/2025 and let them know that I would start to look for other means of remedy after that date.

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered printing ink from Graphic Chemical on line and my credit card was charged $66.95 on 9/10/24. I have not received the order #***** yet and I have left multiple phone and email messages to ask about the status. No one will return my calls.If the ink is backordered, I would like to cancel and have my payment refunded. If it was shipped, I did not get it and need it reshipped or tracked.

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on January 5, 2024 with graphic chemical. My order number is *****. I ordered (10) 1 pound cans of graphic chemical water soluble block printing ink. I never received a confirmation email about my order and never received tracking information. My card credit card was charged on January 9 for the amount of $248.31. As of now, I have only received part of my order. When I received my order, I was missing one can of white and one can of orange. I had been sent the wrong color blue. I contacted customer service they told me to keep the can of peacock blue, and that they would ship four tubes of 75 mL cobalt blue ink. However, they did not have enough ink for all four tubes so they would send me two at that time. I was told it would be approximately two weeks before they got any white or orange ink in. It was on back order. I received the orange ink as well as two 75mL tubes of blue ink as I was told. I never received the white ink. I have called graphic chemical a minimum of 20 times. I have sent three emails, but no response. I have been unable to print anything over the course of the past six weeks since this order has been placed. I have to have the white ink in order to print the lightest color first. So I cant do anything with any of the other inks . I spoke with someone in customer service four more times. Each time she said the white ink was still on back order or they have it in but she doesnt know why the white ink hasnt been mixed up or it would be sent out and Id receive it hopefully soon but nothing has been received and no one answers the phone. I cannot simply order white water soluble oil based ink from a different company because they are made from different oils and will not mix. So now I have an incomplete order that was charged in full on the day I placed it. When I look at my account on their website, it says the order has been processed as if I have received everything but I have not.

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 25, 2023. Items were never shipped and the order was was cancelled on November 15, ****. I received a credit memo from the company that same day for the total amount paid, specifying the amount would be refunded to my original payment method ******************* Since that date, I have e-mailed and repeatedly called the company. I have managed to talk to someone 3 times, saying they will check on it and get back to me. I have left countless phone messages explaining the problem and asking them to call back. I have yet to hear from them even once.

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $416.27 of printing paper and chemicals on Thursday October 26, 2023 at 3:14pm.My **** card was charged on October 27, 2023, for the full amount.As of December 20, 2023, I have not received any product.I have called their phone numbers ************* and ************) over 12 times and left messages, and they have not responded to any message.I emailed them at ****************************************************** on December 7, 2023, and received a computer generated email that read, "Thank you for reaching out. We will respond to your email as soon as possible and look forward to working with you! Best, The entire team at Graphic ************************************ Printmaking Begins."While they claim to have been in business since ****, there is clearly something wrong at this company.On November 29, 2023, they sent me an Invoice **** PAID from their QuickBooks system and indicated a SHIP DATE of 11/29/2023, SHIP VIA **** TRACKING NO. 1Z2155R90319510440.When I go to *** website and enter the tracking number, *** indicates that a LABEL was generated, but there have been no updates since 12/5/2023. So it appears they generated a shipping LABEL but never gave the goods to *** for shipment, as *** would have updated the shipping information and provided an estimated delivery date.Something is clearly wrong at this company and it is really frustrating that they have not returned repeated phone calls or emails. If someone was sick you would think they would hire temporary staff to at the very least email or call customers to explain the situation.I have now initiated a DISPUTE process with my VISA provider, and will see how that goes. The aggravation, anguish, time spent on this in addition to the cost has led to the worst transaction I have experienced in over 20 years.AVOID THIS COMPANY AT ALL COSTS!!!

    • Initial Complaint

      Date:10/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/5/2023 $328.05 9/13/2023 $183.65 I made two purchases at Graphic Chemical and have never received the inks but got charged for the order. I made numerous phone calls, and emails to Graphic Chemical and never got a call or email back. I have had other circumstances where I ordered from Graphic Chemical and they said they mailed me an order and then I called *** and they said the order was cancelled but I was charged for it. This company Graphic Chemical is now known in the community as a place to not do business with. I was trying to give them another chance but they took my money and I never got the product.

    Graphic Chemical And Ink Co., Inc. is NOT a BBB Accredited Business.

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