Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Midland for a quote. I had set no appointment other than asking if the issue I have on my property falls within their scope. While I was at work in a meeting I see a missed call. Within 30 I see some random stranger go up to my door and proceed to trespass on my property, while all i can do is watch on my ring camera. I asked him to leave but received no response as he preceded to trespass. I contacted the police right away and they show me that someone from Midland was the intruder based on the card left on my door. I called Midland right away to get clarification on why someone was at my property without an appointment and as I explain to the receptionist the scare it caused me. She said it was the owner and that I was exaggerating the situation. She said that she heard him leave me a voicemail. I checked my voicemail from the owner *** only asking for more details on the project. Absolutely nothing about asking if its ok for him to come and stop by. I contacted owner *** and told him it was that it was highly unprofessional and in appropriate to show up and walk around my property without **********. His only response was that he called (30min prior) and rang the door bell. I had to explain that ringing a doorbell doesn't grant ********** to open my gate door and walk around my property without **********. He goes on to explain that it actually happens alot at his company and this is the first time it's been an issue and asks for me to see his perspective. I felt no empathy from *** for the scare he gave me. Not once had I had a contractor show up unannounced and trespass. I hope *** understands that going on someone's property without ********** is considered trespassing and is a criminal offense.

  Business Response

  Date: 08/11/2023

  The client called in to have ** look over a small hole in her foundation. She was immediately responded to because her home was close to our office and shop. I called as she described in her complaint and left a message asking for more details prior to arriving at her home. I rang the door bell and waited for a response and received none. I then put a business card in the door. Prior to leaving I noted the damage wall section within plain view of the front porch, I  took measurements and a picture of the exterior damage she originally spoke about and left immediately. I have completed over **** estimates for Chicagoland clients and I have never had someone call us trespassers or intruders after requesting us to provide a free estimate for a repair project. Slandering a company for providing a complimentary service call to review prior damage seemed a little egregious. We have an A+ business rating for a reason, we value our time, our clients time and care about our clients property and the skilled work we provide. We hope are response explains how invested we are in providing a quality service.