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Business Profile

Van Rentals

Escape Campervans

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Chloe C

    Date: 10/20/2023

    DO NOT RENT FROM THEM. Our car broke down in the middle of the desert and we were stranded. We called their 24/7 roadside assistance and they did not answer! We were on the side of the road as two young women for about three hours and escape campervans could not have cared less about our safety. Once we finally talked to them, they never even asked if we were okay. At the beginning of this issue we called them and asked if we could get a new car delivered to us and they essentially said no way in h*** We got our car back and then had to drive it hundreds of miles with the assurance that we could get there safely. We had to skip the ************ because our entire day was wasted sitting in coffee shops and trying to assure our loved ones that we were safe. I am deeply ashamed of this company. We received one key because the previous renters lost one, our car had over ******* miles on it and when I made a comment the employee said dont worry, the engine should have been replaced at *******, the bedding was a disaster and did not fit, the rooftop sleeper had a broken zipper, an AC vent did not work at all AND there was an oil change sticker that was clearly changed from ******* to ******* which makes me think the safety of this vehicle is even worse. All of our trouble and this disaster of a trip was worth around $300 to them which doesnt even recoup the expenses we lost due to the issues. All of our food in the fridge spoiled when this happened and we had no choice but to eat out for every meal. I keep getting angrier as I think about this situation and how completely unsafe we were and how lucky we were that are prepared people. I know several friends and family members that could easily of had life threatening events happen by driving this car. Absolutely disgusting to treat people like this and that our lives, well-being and time do not matter one bit. Worst company I have ever experienced and I literally crash landed skydiving due to instructor fault.

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