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Business Profile

Horse Equipment

Brandt Blanket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horse Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20, 2023 we dropped off three pieces of clothing to be embroidered by ******* ***** At her mobile trailer in Columbus Ohio. We returned October 22, 2023 to see if the items were finished. At that point she informed us that she had not gotten them completed and would mail them to us upon completion. At that point we also purchased two chairs made by her husband. The two chairs were to come with leather box embroidered by her with our company logo. She said that she would also send those with our other three items of clothing. As of today January 25, 2023 we have not received the $324.17 worth of clothing that was to be embroidered or the Chair backs. Five phone calls, 4 text messages, 2 Facebook post (which were quickly deleted) later And we still do not have our items.

    Business Response

    Date: 01/26/2024

    ********************** **** tracking number look it up. It was dropped off yesterday at 2 PM and will be there Monday. I also sent her a photo of the label on the box when I was dropping it off yesterday

    I find it funny that you file a complaint on something when you didn’t pay for my services which don’t worry I’m not charging you for because it took so long because I was

  • Initial Complaint

    Date:07/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 monogramed saddle pads on 2/18/22 and were charged for those 3 saddle pads on 2/18/22 in the amount of $285.00. Messaged them on May 16th and was advised that the order would by shipped either May 17th or 18th. Never received the package. Contacted them again via **** **** Messenger on May 25, 30, June 3, 6 and 12 no response. Messaged them again on July 12 and my husband called and spoke to ******* who said they would be shipped out. As of today no package has been received. We would like to receive the pads we ordered or a refund. Hope you can help us get this resolved. Thank You!

Brandt Blanket is NOT a BBB Accredited Business.

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