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Business Profile

Cable Installation

Cass Telephone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re bill in **** *******'s name - ******* **** *******
    A bill was sent to me in December 2024 for $100.69. After my husband's death, this service was cancelled. I turned in the boxes and the service was shut off but I am still receiving bills from them. I don't understand this. I have no power, no electricity.

    I would like for them to stop charging me for this service. My husband is deceased and you no longer have the service.

    Business Response

    Date: 05/09/2025

    In regards to the complaint by ******* ******* for the service address of *** * ***** ** ** **********:

    The customer called into our office 1/2/25 requesting service be disconnected.  The order was originally scheduled for the next day, 1/3/25, but was rescheduled 3 times.  The service disconnect was actually completed on 1/17/25.  However, we did give service credit back to the original scheduled date of 1/3/25.  There is a final balance of $111.08 on this account, which was for the services provided in December 2024 and the first 3 days of January 2025.  

    Customer Answer

    Date: 05/16/2025

    It was not rescheduled 3 times it was 1 time bcouse i could not get out of the drive way becouse we got hit buy a bad snow storm i was not living in the house in December when I call3e to let them know I could not make it  so it was set for 1 week the guy called me and I went down to my house and he disconnected all the boxes and put them in 2 bags sealed them up i asked do  I need to sign anything he said no and he drove off and I am still getting bills from the now it harassment now

    Business Response

    Date: 05/19/2025

    The
    customer called into our office 1/2/2025 requesting service be
    disconnected.  The service disconnect order
    was originally scheduled for 1/3/2025.   The actual service disconnect occurred on 1/17/2025.  The customer has not been billed any new service
    charges since the original disconnect date of 1/3/2025.  There is a final balance due of $111.08 on the
    customer’s account, which was for the service in December 2024 and the first 3
    days of January 2025.  The statements the
    customer is receiving is for their past due balance.  The customer has not been billed for any new service
    charges since the original requested disconnect date 1/3/2025.

    Customer Answer

    Date: 05/19/2025

    In december30 2024 I had electricity  shut off  I was not in this house in december30 2024 I called my electricity  provider.   and to as rescheduled  3x no it was 1x I had someone hearing the conversation  now they want$111.08 for something I didn't get or had becouse there guy came and got their boxes. Its starting to be.             Harassment 

    Customer Answer

    Date: 05/28/2025

    as of may 1 2025 I get a bill saying it is now $121.82. For the time I was not in the house and no electricity 

Cass Telephone is NOT a BBB Accredited Business.

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