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Business Profile

Electric Generators

A & R Electric Services, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to back up offered!!! Warranty Agreement. For Home Generator. Generac 10 years. to complete Sale.Lied about it. There was no ""Warranty on this unit.Back out of, the Promise Warranty.Left us.with out a warranty,or Protection Plan.He nor Generac!. Will take Responsibility for the Dealership misleading sales tactics.I'm being asked to Purchase a new Warranty Plan.I kept in touch with my dealer,A&R Electric Services. And Generac company.I kept getting missed leading feed back.I finally got feedback, from. The *********** That event though.the Dealership, that sold me the unit. They,nor he takes, responsibility, and misleading.Sales tactics.I need to get a new Warranty on, my Home Generator.The way I am being Treated"". Is that this,is a Common practice.. Misleading Salesmanship.I want to get a warranty, but I don't think,I should have to, pay for it.with both of them. Making this Right.Every time I talk with, my Contractor. He insured me.that. I Didn't need to be Concerned. After the first 5yrs lapsed. He would. Initiate the. Last 5yrs.He has admitted to this. To Generac. But no one will correct this. Before I,buy a new Warranty Plan. I would like to be Compensated, for the missleading. Contract,I made with,both A&R Electric Services, and Generac Generator Co.Before buying a new Warranty. I made my, Purchase.With the Promise that I was being backed up. By A&R Electric Services. And The ***********And that I was Supported by """BOTH""",of Them. And that he was in. Compliance with the General Sales Tactics.I'm going to be in. His Support and help,as Well as Back up by The *********** Support with his Company. That's that any one that buys, from him.The *********** Stands in his Comments. To all Their Consumers.He told me to stop ""Worry"". Until February 20 ****. Please help me get this resolved. With both of them. Generac and A&R Electric Service.Don't Lie to Customers,to make a Sale.!!!?

A & R Electric Services, Inc. is NOT a BBB Accredited Business.

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