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Business Profile

Auto Transportation

Chicago Car Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/18, I returned from a trip, and needed a ride from ******************** to my hotel in ***********. The cab driver told me he couldn't give me a price for the trip, or even an estimate. There was no meter on the dash, either. When we arrived at my hotel I was shocked at the price-$144.38. My trip with Uber to the hotel on 9/7 has only been $46.96. I couldn't understand why the cost was so much higher, when the distance was the same. I mentioned that there was no meter, and the driver got extremely defensive about it. He then pressured me to include a tip, and there was no way I could see to decline the option. The total cost was $171.84. I spoke with the hotel concierge about this, and he said that the cab driver was in violation. First, all cab drivers are required to give an estimate of the cost of the trip beforehand. Second, they must have a meter on the dash in full view of the passenger at all times. Considering that the driver violated both of these requirements, I don't think I should have to pay this amount. If the driver had told me the cost beforehand, I would have refused and booked an Uber instead. I am only willing to pay $50. I have documentation because I tried to dispute this with ***************** and they obtained a copy.

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