We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tractor Equipment

AHW, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shipment was being held at our local *** facility for 2 days, when I contacted AHW, LLC. **** ***** tried to get me to file a lost shipment claim with ***, when I refused, he sent me a 3 paragraph email refusing to contact *** for an update. I contacted *** myself and they sent the package out for delivery. **** ***** then cancelled contacted *** and stopped the delivery.
    Tracking # ******************

    Business Response

    Date: 01/04/2023

    So sorry that there was an issue with your order.  Also, sorry that it was not handled to your satisfaction. Once **** felt that you and he were at an impasse the order was fully credited to your PayPal account and recalled.

    Customer Answer

    Date: 01/05/2023

     I am rejecting this response because:
    There was no impasse. **** was clearly not interested in helping and when I voiced my disagreement about the unethical approach of filing a loss claim instead of assisting in contacting ***, he decided to cancel the order. His actions clearly show his unwillingness to assist a customer with a simple request and his childishness in cancelling the order without reason. It is also clear that your response compounds the fact that your company needs to improve on customer service. I would like to have a conversation with a corporate level supervisor, not a condescending fellow employee.

    Business Response

    Date: 01/10/2023

    Talked to ****** today on the phone about this situation. We messed it up and I apologized for it. I hope that he understands that people make mistakes, and we need to learn from them. I appreciate his feedback and his willingness to have a civil conversation with me about the situation.

    Customer Answer

    Date: 01/10/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Had a call with ***** ***** this morning and was able to have a conversation about the incident. While there is no way to go back and correct the issue at this point, ***** listened to my concerns and I hope that he will address them with **** as stated.

AHW, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.