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Business Profile

Wholesale Locks

Stack On Products Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Locks.

Complaints

This profile includes complaints for Stack On Products Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stack On Products Co has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a cabinet, came terribly damaged, opened a warranty claim, 10 months later no replacement unit. I have opened multiple tickets and have had multiple chats and no one has been helpful at all

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My gun safe was flooded in hurricane ****** and the batteries apparently were ruined and I did not have the manual key to open the safe. I contacted stamp-on to get a replacement key. They explained that I needed to fill out a form, get it notarized and pay $20. They had one way to pay (******) one way to ship ******* and that it would take approx. 2 weeks. I jumped through all those hoops and never got the keys or any responses to numerous emails. This is the worst customer service company I have ever dealt with. Never buy any stamp-on products as sooner or later you will need customer service.

    • Initial Complaint

      Date:12/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a safe from **********. I was unable to set the combination because the button was broken. It was also missing the cap. I emailed over two months ago and they never responded.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lost the key to our gun cabinet. On October 14th, I attempted to submit a replacement form from the company. The form had a glitch. I attempted many phone calls and could not get through. Over that week I spent hours upon hours attempting to compete the form and to call. I remained on hold 1 hour as I was driving. Finally got a form submitted and I paid for 2 keys on Nov 5th. The keys have not been received. I have submitted forms requesting help and including the receipt but as of today no answers.

    • Initial Complaint

      Date:12/11/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Stack-on website and got all the forms and directions for obtaining a replacement key for my gun safe. All forms were notarized completed and fee paid. However, Stack-on safe company is not sending me my replacement key, providing me an answer to why there is not a tracking number and Mr. ***** ******* keeps stalling in responses to me. I believe this to be some kind of scam by the Stack-on ************* Please help me any way you can.

    • Initial Complaint

      Date:12/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a ticket to get my key replacement for my safe and was instructed to get a form notarized and send $20 payment to get my key shipped before 10 business days and I never received the key and they are now not responding at all to my inquires and this is a scam to get just $20 bucks of desperate safe owners.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-24-24 I filed a request with the company for replacement keys to my safe. I have lost or misplaced the original keys. A series of emails required that I fill out a form and have it notarized. On 10-1-24 I submitted the notarized form via the internet on their website. On 10-5, *****, and ***** I resubmitted the information and asked for a response. To date their has been no response to any of my follow up requests. I committed to pay for the replacement keys and yet no response. I finally notified them by email that I would be filing a complaint with the BBB. My initial contact with ********************************************************************** was one ***** *******. The case number they assigned is noted below. Thank you for your assistance.

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ticket #*******. I can't get any movement on my problem. My stack on case doesn't lock up properly exposing firearms to my kids. Stack on doesn't care. I can't get them to help me and ship me a new lock. Terrible customer service.

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 20 2023 I purchased a stack on 18 gun cabinet from the ********** website, upon the package arriving the 24th of January I immediately noticed multiple areas of damage on the cabinet. Most importantly the cabinet was shipped without keys, so they just sent a locked box. I emailed customer service and have called multiple times, and no remedy has been given. I have even reached out to stack on via their social media pages. This was not a small purchase for me, and I even offered to pay out of pocket to have the keys shipped to me and told the customer service representative ************** would keep the damaged cabinet. I have received zero help or corrections to this problem and I would like to file a complaint against this company for sending damaged products that are missing parts, and refusing to correct the issue. At this point I am requesting that a completely new 18 gun cabinet be sent to me at no charge to me, considering they sent me a severely damaged locked cabinet missing keys.

    Stack On Products Co is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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