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Zaldivar Auto Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Zaldivar on September 27th. The car was taken in for 02 sensor and fuel temperature fix. They fixed the 02 sensor but stated that the fuel temperature did not work. The check engine light was still on. When I took it to another mechanic who stated that there was no new fuel sensor on my car. The mechanic told me I needed another fuel tank. I had already bought a fuel tank and Zaldivar was the shop who put it on. I had to find another mechanic and see if they could fix it. *****'s was able to put another fuel sensor on my car. He also stated that there was no fuel sensor on the car. When I talked to Zaldivar they stated they did put it on. I told them two mechanics stated the same thing. Zaldivar fixed half of the job. Not only did they not fix my car but kept the part that I ordered from autozone. This is not the first time this has been done when I bought the parts and they were not used for my car. Not only was I not able to drive my car but was without my car for 3 weeks because they didn't fix it correctly. Below are two receipts of the same job. *****'s fixed my car and it passed the emissions test. Zaldivar lied about the job.

    Customer Answer

    Date: 11/10/2022

     
    Complaint: 18351354

    I am rejecting this response because: Zaldivar is the shop to put on the fuel tank that I bought. If it wasn't the correct tank they should have never put it on. The car never needed a fuel tank.  I had another shop put on the fuel temperature sensor and I passed the emissions. The shop that put on the fuel sensor stated that the fuel temperature prior wasn't new. Therefore, Zaldivar only completed half the job and I paid for both the o2 sensor and fuel temp sensor to be put on the car. If the job was done correctly I would have never have to pay another shop or order the same part for my car. If needed I will provide both receipts with the dates of the AutoZone receipts. There is a sample picture of the part ordered twice. 

    Sincerely,

    *********************************

Zaldivar Auto Repair is NOT a BBB Accredited Business.

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