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Business Profile

Auto Services

Driven Auto of Waukegan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Reviews

Customer Review Ratings

1.8

Average of 4 Customer Reviews

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Review Details

  • Brian L

    Date: 12/06/2024

    Love my car and process was ok. Problem is when people say they can do things and they can not. I was supposed to get the electric car tax credit back, and they said they could do it. (i called dozen dealerships and **** did not or could not do the used tax credit). Even gave me a "We Owe" saying that I would get the tax credit when they received it. They never received it because they were not eligible to apply for it yet. So they wrote it in a way that they knew would let them get away with being a slimy used car dealer. Shady business practices.

  • Danielle H

    Date: 11/08/2024

    DO NOT BUY A CAR FROM HERE! Not only did I get poor customer service from the sales manager. The main issue was waiting 120 days to get my plate and registration. 30 days without proper plates. We had to call ourselves to get it worked out and get the vehicle registered. Every time we contact the dealership we got the run-a-round that they use a third party system and they have no control. I was told they needed my ID 3 different times due to the photo being blurry. To each time is was provided. Out of my nearly 30 years of driving and buying vehicles. This was by far my worst experience. And then to top of it off ******** tried to argue saying she did her job and they have notes. falsified notes because it was myself and my mother calling ,who by the way was able to resolve the issues within 1 week and I had to pay for my plate and registration a second time. OH AND THEY SOLD ME A USED TESLA CHARGER FOR $350 THAT DID NOT WORK. WHEN I CONTACTED THEM THEY TOLD ME THERE WAS NOTHING THEY CAN DO. THIS DEALERSHIP IS THE EPITOME OF POOR SERVICE.

  • Zivile S

    Date: 04/11/2024

    Dear Manager ******, I wanted to extend my heartfelt gratitude to you, Salesman ****** and Finance Specialist's **** for the exceptional assistance provided throughout the process of selling my old car and purchasing a new one with favorable financing. As a single mom, buying a car can be daunting, but thanks to your collective expertise, patience, and dedication, I felt safe and comfortable every step of the way. Your support made a world of difference, and I am truly grateful. Thank you all for going above and beyond to ensure a smooth and successful transaction. I greatly appreciate your efforts and look forward to continuing to do business with your dealership in the future.

  • Jeanette B

    Date: 08/12/2023

    This experience here is why people are weary of used little car dealers. Shady actions.I went in to test drive a 2017 ****** Armada platinum. It was nice truck. As we sat down to look at the numbers the sale went from 22k to 26k. I understand taxes, title, fees but then I looked further down and see *** Etching for almost 1k. Are you kidding me? I told ******* the manager I did not want this and to take it off. He told me it is mandatory and it has to be done on the vehicle. People, this is a Complete lie, this is not a mandatory thing, nor is it Mandatory from the state this is optional service that you can get. This is a scam they are trying to pull and furthermore when I looked at the carfax that they were so proudly displaying on how well kept the Armada was they must not have seen that the *** Etching was done at the dealership in ****** in July 2017 when the original owner bought the vehicle. How can you charge for something already done on the vehicle? Are you kidding me,! bunch of shady fraudsters. People do your research when buying from a used place like this. I do understand some people can't always go to a dealership and have to resort to these small time crooks but don't just roll over and get screwed. I did not! When I asked ******* why he was charging this when the carfax showed it was originally done by the dealership he then claimed he can't control what goes on the carfax. How weird that something so specific is reported to carfax but yet they claim to do it to the vehicle? I got up quickly and was out of there. Be very careful with used auto dealers especially these guys.

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