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Business Profile

Textbooks

GreatBookPrices

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 books on 12/5 (Order ******** from Alibris.com) and the items were allegedly shipped on 12/6. I contacted them for a tracking # and they responded with a nonresponse. They never responded to a 2nd email. Magically a tracking # comes up for 1 item on 12/14, and it still hasn't made it to ***** Another tracking # comes up on 12/20 for the other book, and it still hasn't made it to ***** I think they are fake tracking #s. If you look at trust pilot...the reviews are congruent with mine. They are fraudsters.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to contact great prive books ************** and no luck . They refuse to refund my money even though I never received my book. A company should be responsible for making sure customers receive merchandise and follow through if they dont.This company does not care and has had me Doing all the work.

  • Initial Complaint

    Date:08/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book from the seller on **** on August 11th 2022, on the 15th I noticed I have not received the book and realized that it would arrive in September 9th. Immediately I contacted the seller to cancel the sale (email) they refused and mailed it. I asked to return the book. **** issued a barcode to take it to the post office. I bought the book from another seller for $13 +$4 taxes. I got theirs a week earlier eventhough I bought it a week later. Finally I received the book from great book price on the 24th I returned the book on the 25th the seller received it on the 26th. **** issued a Refund for $6 charged $12 for shipping. Imagine I paid $18 for the book and received $6 back, all this could be avoided if only they had responded to my email and canceled the sale. My advice everyone to stay away from this business they are on ****, Amazon, ****** and *****. If not check their Yelp reviews (horrible)

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