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Business Profile

Auto Services

Boost Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a top mirror for my 2022 F350. On the website it says fits a 2022 F350 when I went to add the product to the cart it only had 2 options either aftermarket or boost brand. It did not say anywhere that these mirrors would not fit a OEM tow mirror. In fact saying these mirrors would fit a 2022 F350 but not fitting it at all is exactly what happened. I immediately called to return and get my money back. The lady told me I needed to send pictures first to prove the mirrors would not fit. I did and I received a email stating to watch the ******* video on how to properly install. I again emailed saying it was not the correct mirror. Again received an email stating to watch part of a video where you have to physically break the back of the mirror to make fit. I did this and the mirror still would not fit and the blind spot cable was different. Now Boost is saying to return the mirror they will take a 15% restock fee plus I pay for shipping. I paid $50+ for shipping originally.

    Business Response

    Date: 04/15/2024

    Hello ****,

    We're sorry to hear that you had a less than satisfactory experience with our Support Team on your recent purchase. Reviewing your email communications with our team, it looks as though our team has offered you a return for a full refund.

    At this time, we're eagerly awaiting your return. *************, our team will issue your full refund.

    Once again, I apologize for this inconvenience. If there is anything more we can do to assist, please do not hesitate to reach out to our team and ask to speak to our Support Manager.

    Thank you,

    The Boost Auto Team!

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of mirrors from Boost Auto and they started malfunctioning from the very start. Their response was to put me off and when I suggested I needed to return the mirrors because they did not work I encountered more tactics intended to put me off of getting what I had paid for. I just want to return the mirrors that do not work and get my money back. These are supposed to function as intended and these never have.When I put the original mirrors on they function flawlessly, so it is definitely Boost Autos mirrors.

    Business Response

    Date: 02/28/2024

    Hello ******,

    We're sorry you're experiencing these inconveniences with our products and services. We strive to provide the best quality products and services to our customers, and your concerns certainly do not align with our mission here at Boost Auto.

    Taking a closer look at our previous communications, it appears that our Support Team is awaiting your reply so we can help troubleshoot the intermittent issues you are having with your set of tow mirrors. We certainly understand how frustrating issues like this can be, and we have an outstanding ******** based Customer Support team to help resolve these types of concerns.

    A Support Manager will reach out to you, following up on our previous request, to ensure we can continue our troubleshooting, or provide an alternative solution.

    Thank you.

    Customer Answer

    Date: 02/29/2024

     
    Complaint: 21292152

    I am rejecting this response because:
      I do not have the ability or equipment to trouble shoot their mirrors. They do not work properly, have never worked properly and this is another a tic to delay any equitable settlement. Only a full refund will be satisfactory.

    Sincerely,

    ***************************

    Business Response

    Date: 12/12/2024

    We have made no further progress with this customer and wish to have the status on the BBB website updated to "Resolved". Unfortunately, this customer was completely unwilling to comply with our publically stated policies or work with us to resolve the issue.

    As the customer states, their issue is intermittent, meaning it only happens every now and then. As professionals in our trade, we've investigated the issue, but it is extremely hard to replicate. As we stated to the customer, we have seen their concern only a few times before and it is not directly caused by our product. The root of the customer's concern is not with our product, but rather the technology within their vehicle.

    We offered multiple options to help this customer by phone and email, but the customer would not comply with our requests for more information, which is outlined in our publically stated policies, accessible by customers both pre and post-purchase, to try and fully resolve the issue.

    I've attached the email transcript from our team's communication with this customer last year before the complaint was left with the BBB. As you can see, we made multiple attempts to try and help the customer resolve this issue. I have also linked our publically stated policies below that customers should be familiar with prior to purchase.
    Boost Auto Parts Return Policy
    Boost Auto Parts Warranty Policy
    I'm requesting the BBB's support to resolve this issue in favor of our company. We appreciate your efforts to protect businesses, such as ours, from disingenuine feedback that does not accurately reflect our efforts to resolve our customer's concerns.

    Thank you,

    Best,

    Mac

    ******************************

Boost Auto Parts is NOT a BBB Accredited Business.

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