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Business Profile

Online Retailer

HouseDripDoctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 14, 2024, I made a purchase of two sets of slippers via the Housedrip Doctor Website. I have yet to receive the package and when I emailed support, they continued to assure me that I'll get the package. I paid $12.99 for shipping. **************** is useless. The **** tracking number for my package says that it's been in *******, ** since I purchased, but I haven't seen any movement. I'm completely confused as to why this is taking so long. I believe I was scammed and just want a full refund if I'm not receiving the product I ordered. This was intended to be a Christmas gift for my kids, but given that it's Jan. 1, I have no need for the product.

    Customer Answer

    Date: 01/06/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********.

    After you sent them the complaint, my package magically had updated tracking, and I received the package today (1/6/25). Still disappointing, but I now have the package I paid for.

    My issue is resolved and my complaint can be closed. 

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:12/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered slipper sneakers from House Drip Doctor for my son for the Holidays. Order was placed on 12/05/24 and as of 12/22 I still dont know where the item is. They provided a tracking number but it keeps going from place to place, not even in my same state. I contacted customer service and they said its still shipping. But this is ridiculous I paid $12.99 for shipping. This will not arrive for Christmas.

  • Initial Complaint

    Date:12/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date if the transaction was placed on 12/13/23 and I paid an additional fee for the "tracked shipping" which was $2.99. This tracking shipping fee was supposed to come with a shipping/tracking number. The company HouseDripDoctor had an address locally to me in ************, **. Their phone number listed ************ was not a working number I came to find out. I emailed the company at the email listed on their website on 12/14/23 to see if I could come pick up the product as I had hoped to received the product by 12/19/23 (my son's birthday). I didn't receive a response until 12/16/23. Their customer service availability listed on their website indicated that their hours were 9am-9pm Monday through Friday. Instead, no one responds via email or telephonically any day of the week via email or telephonically. In fact, their phone number listed on their website ************ is not a working number. This is bad business especially during the holiday season. When I got a response from "*****" on 12/16/23, I had asked to cancel my order. He nor did anyone respond to this email. It is now 12/24/23 and I still don't have the product and the shipping number came via email a few days later and it was just a shipping "label". This company has lackluster customer service and does not respond ethically to customers in a timely fashion. An ethical company should have a working telephone number and promptly respond to customers. I would like a refund immediately.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the company inquiring about some slides I ordered taking longer than expected to arrive. I received an emailed back asking for an order number. I replied a day later saying the slides had just arrived but didn’t fit and I needed a refund. I never heard anything back, I have emailed the company several times and called the number listed and left voice mails with no response. Their website says you must get permission from them for a refund and if you send shoes back without their permission you will not receive your money back. You only have 30 days from when the shoes have arrived. I need somebody to call me back or let me know how to send the shoes back for a refund they do not fit. I need help getting my money back and getting the shoes returned to this company.

HouseDripDoctor is NOT a BBB Accredited Business.

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